Client Onboarding Specialist

hace 1 semana

Lima, Perú Zento Talent Solutions A tiempo completo

Role Overview

The Client Onboarding Specialist is a highly skilled professional in technology and training, responsible for integrating new users into our software. This specialist ensures that users understand and efficiently utilize our digital tools, providing an exceptional user experience and contributing to the overall success of our organization.

Mission or General Objective

The primary objective of the Client Onboarding Specialist is to facilitate the seamless transition of users to our software. This involves designing and executing efficient and effective onboarding plans tailored to the specific needs of each user. Success in this role is measured by the specialist's ability to increase software adoption and usage, improve user satisfaction, and contribute to the company's overall goals.

Key Responsibilities

  • Design and implement customized software onboarding plans for new users.
  • Provide training and support to users throughout their onboarding process.
  • Collaborate closely with software development teams to fully understand product functionalities and features.
  • Gather and analyze user feedback to continuously improve the onboarding process.
  • Troubleshoot and resolve any issues or challenges users may encounter during onboarding.
  • Stay up to date on the latest trends and best practices in software onboarding.
  • Contribute to the development of training materials and user documentation.
  • Work with sales and marketing teams to ensure a smooth transition from sale to software implementation.
  • Monitor and report on the effectiveness of onboarding plans.

Requirements

  • Native or near-native English proficiency.
  • Bachelor's degree in Computer Science, Systems Engineering, or a related field.:
  • Strong knowledge of databases and application software.
  • Excellent communication skills to explain technical processes in a clear and simple manner.
  • Strong problem-solving and analytical abilities.
  • Minimum of 2 years of experience in a similar role.
  • Experience working with cross-functional teams.
  • Proficiency in project management and the ability to handle multiple tasks simultaneously.
  • Availability to work across different time zones if required.
  • Certifications in software or project management methodologies are a plus.

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