Product Support Engineer

hace 2 semanas


Remote, Perú Bespoken A tiempo completo

**Background**

Bespoken is a fast-growing startup in the Conversational AI space. We help our customers deliver exceptional experiences via bots, and work with some of the most successful and well-known customers in the world, such as Mercedes-Benz, Disney, BNP Paribas, BCP, Blue Cross Blue Shield, and many, many more.

We are looking to hire a product support engineer based in Peru to assist our team with triaging customer requests, investigating issues, and providing bug fixes and minor enhancements to our core product.

**Responsibilities**:
The product support engineer will do the following:

- Investigate issues reported by our customers to determine their cause and potential solution.
- Create bug fixes and enhancements to our core product to meet customer needs.
- Create proofs-of-concept and prototypes for customers to demonstrate how to use our software in line with our recommended best practices.
- Communicate with customers to explain how to use our software and how to leverage our APIs and SDKs.
- Work closely with our product manager to align code with product direction.
- Bachelors degree in computer science
- Excellent communication skills in English
- Comfort-level with a highly-technical product
- Attentive to detail and focused on delivering high-quality, long-term solutions
- 3+ years experience with Node.js and JavaScript/TypeScript
- 3+ years experience with React.js
- Experience with Amazon Web Services [OPTIONAL]
- Experiences with MySQL [OPTIONAL]

Pay: S/.10,000.00 - S/.16,000.00 per month

**Experience**:

- AWS: 2 years (preferred)
- MySQL: 2 years (preferred)
- Node.js: 3 years (preferred)
- React: 3 years (preferred)

**Language**:

- English (required)

Work Location: Remote


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