Program Assistant, South America

**About Smile Train**

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us

As a Program Assistant for South America, you’ll be the engine behind our regional operations, handling important tasks from data entry and report generation to procurement and logistics. You’ll also support our Program Managers by triaging partner and patient inquiries and ensuring each question gets routed and resolved quickly.

**Reports To**: Program Manager, South America

**Key Responsibilities**:
1. Data, Analysis & Reporting
- Maintain and analyze program data to monitor performance and impact.
- Support report generation for internal decision-making and donor communications.
- Conduct periodic data audits to ensure accuracy and completeness.

2. Program Operations & Systems Support
- Assist Program Managers in day-to-day operations and regional initiatives.
- Handle routine inquiries from partners and patients, ensuring timely and professional follow-up.
- Help onboard and train partners in Smile Train’s program systems and tools.
- Troubleshoot basic tech issues and recommend improvements to internal workflows.
- Document and share operational processes and best practices.

3. Procurement & Administration
- Assist with cost comparisons, purchase orders, vendor engagement, and tracking deliveries.
- Organize internal documents and update shared resources.
- Take notes during key meetings and support the preparation of presentations and summaries.

4. Logistics, Events & Occasional Comms Support
- Support the planning and execution of events, trainings, site visits, and partner meetings.
- Coordinate logistics such as travel, accommodations, venues, and vendor communication.
- When requested, support the communications and education teams by collecting and organizing content (photos, videos, stories) and helping manage digital assets.

**Required Education and Experience**:
Experience: Minimum 3 years of work experience. Hands-on experience in coordinating initiatives, supporting program implementation, or engaging diverse stakeholders, internships, or nonprofit involvement.

Language: Fluent in English (official language) and Spanish (spoken and written).

**Additional Eligibility Qualifications**:
Experience with global health programs will be considered a plus.

**Accountability Expectations**:

- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

**Compensation Range**: USD 14,000.00 to 16,000.00/year

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

**Application Information**: