T2 Aws Support Engineer

Archway Compute provides proactive, affordable IT and computer support for over 200 Independent Insurance Agencies across the United States.
- As an T2 AWS Technical Support Engineer, you will be responsible for providing advanced technical assistance and guidance to customers utilizing Amazon Web Services (AWS) products and services. Your expertise and problem-solving abilities will play a critical role in ensuring customer satisfaction and resolving complex technical issues. This position requires a deep understanding of AWS infrastructure, strong communication skills, and a passion for delivering exceptional customer support.**Job functions**:

- Troubleshoot and resolve complex technical issues related to AWS products and services, ensuring timely and effective solutions.
- Collaborate with customers to understand their technical challenges and provide guidance on best practices for leveraging AWS services.
- Conduct in-depth analysis of customer configurations, logs, and system behavior to identify root causes of issues.
- Document customer interactions, including issue details, troubleshooting steps, and solutions, in a clear and concise manner.
- Escalate critical and high-impact issues to senior support engineers or appropriate internal teams, while maintaining ownership of the customer's case.
- Collaborate with cross-functional teams to identify and implement process improvements, contributing to the overall efficiency and effectiveness of the support organization.
- Stay up-to-date with AWS product updates, new features, and industry trends to provide accurate and relevant guidance to customers.

**Qualifications and requirements**:

- ** FOR ALL APPLICANTS: ADVANCED+ OR NATIVE ENGLISH LEVEL IS A MUST FOR THIS POSITION**- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Previous experience in a technical support role, preferably with a focus on AWS or cloud technologies.
- Strong understanding of AWS services, including EC2, S3, RDS, Lambda, VPC, and IAM.
- Proficient in troubleshooting and resolving technical issues related to Linux and Windows operating systems.
- Excellent analytical and problem-solving skills, with the ability to think critically and quickly assess complex situations.
- Effective written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Strong customer service mindset, with a passion for delivering exceptional support experiences.
- Ability to work collaboratively in a fast-paced and dynamic environment.

**Desirable skills**:

- AWS certifications, such as AWS Certified Solutions Architect or AWS Certified Developer, are highly desirable.
- Experience with scripting languages (e.g., Python, PowerShell) and infrastructure automation tools (e.g., AWS CloudFormation, Terraform) are a plus.

**Conditions**:

- Opportunities for career growth and advancement, with on-the-job training to help you build your skills and knowledge.
- A supportive and collaborative work environment, with opportunities to work with other talented engineers and learn from experienced mentors.
- Flexibility and work-life balance, with options for remote work and flexible schedules available.
- This is a locally remote position.
- Workers will need their own laptop.
- Need to be available to work in EST time zone.

**Flexible hours **Flexible schedule and freedom for attending family needs or personal errands.**Remote work policy**:
**Locally remote only