Intake Specialist for Lemon Law
hace 4 días
We’re seeking an **Intake Specialist** to be the first point of contact for prospective clients. If you’re a detail-oriented, empathetic, and organized individual with excellent communication skills, we’d love to have you on our team
**Key Responsibilities**:
- Handle inbound and outbound calls with potential clients in a professional and empathetic manner.
- Screen leads to determine eligibility for Lemon Law cases based on initial client information.
- Collect and organize necessary documents from clients to initiate their cases.
- Maintain accurate records of all communications in the company’s CRM system.
- Collaborate with team members to ensure a smooth intake process and transition for clients.
- Provide outstanding customer service by addressing client inquiries and concerns promptly.
**Qualifications**:
- Strong communication skills, both verbal and written.
- Experience in customer service, call center, or legal intake roles preferred.
- Ability to handle high call volumes while maintaining attention to detail.
- Proficiency with CRM systems and basic office software (e.g., Microsoft Office, HubSpot, Aloware)
- Highly organized, with the ability to multitask and prioritize effectively.
- Empathy and professionalism when dealing with clients in stressful situations.
Pay: S/.4,000.00 - S/.4,200.00 per month
**Experience**:
- lemon law: 1 year (required)
- intake specialist: 1 year (required)
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