Delivery Director

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.

As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations.

When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience.

As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole.

If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

We are seeking an experienced, customer‑centric Delivery Director to lead our Consult Delivery organization. This senior leader will be accountable for delivering high‑quality IT services to our clients within the contractual framework, ensuring operational excellence, reliability, and customer satisfaction. Embedded within the customer account structure, the Delivery Director partners closely with Delivery Partners, Architects, SREs, and customer stakeholders to design, deploy, and run maintainable and resilient services tailored to client business needs.

**Key Responsibilities**

Lead the Consult Delivery organization, overseeing all short‑term and long‑term delivery programs.

Direct and empower delivery teams, ensuring high‑quality and reliable IT services aligned with customer expectations and business objectives.

Provide technical and managerial support to field engineers, technicians, system administrators, SMEs, and product support personnel delivering and managing IT services.

Drive execution across incident, problem, and change management processes, including root cause analysis and escalations.

Partner with Delivery Partners and collaborate with SRE teams to generate positive customer outcomes and continuous service improvement.

Interact directly and frequently with customers, fostering strong relationships and ensuring transparency, trust, and satisfaction.

Promote innovation, automation, and AIOps adoption across delivery operations.

Ensure service availability, maintainability, and operational stability through strong governance and proactive leadership.

Foster a culture of growth, empowerment, and high performance within delivery teams.

**Required Skills and Experience**

More than 8 years of experience leading delivery teams and driving quality services for customers.

Strong knowledge of Kyndryl competencies, managed platforms, IT services, and technology vendors.

Proven exp