System Technician Lima

**Company Overview**:
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

***Department Overview**: Supported services area.
**This position will work from**Lima (En el Distrito de San Borja, ocasionally in Distrito de La Victoria (Santa Catalina) and distrito de Surco).**

**Key Responsibilities**:

- Perform installation, configuration, and maintenance of personal computers (PCs).
- Provide support for datacenter operations, including hardware and software maintenance.
- Administer and troubleshoot Windows Server and Linux operating systems.
- Administration of Virtual Machines under VMWARE and VCENTER environments.
- Configure and maintain network infrastructure, including firewalls, routers and switches.
- Execute general maintenance and support for a variety of IT systems and hardware.
- Diagnose and resolve technical issues in a timely and efficient manner.
- Manage fault management environments like Zabbix
- Interact directly with customers to understand their IT needs and provide effective solutions.
- Maintain positive relationships with IT customers, ensuring a high level of satisfaction.
- Strictly follow cybersecurity guidelines
- Document technical procedures and solutions.
- Provide end-user training on the use of the information system
- Perform initial analysis and detailed documentation of incidents, ensuring traceability of each case
- Assist in the execution of maintenance windows, including scheduled night shifts
- Record failures using the designated tools and track user support tickets, ensuring proper updates and closure
- Communicate in English with the SOC teams in the U.S. or Brazil that monitor the system and with international vendors providing remote support.

LI-AN1

**Basic Requirements**:

- Proven experience in PC installation and maintenance.
- Knowledge of datacenter operations and basic server administration.
- Proficiency with Windows Server and Linux operating systems.
- Understanding of networking concepts, including experience with firewalls and switches.
- Demonstrated ability in general maintenance of IT systems.
- Proven experience in IT service management
- Basic to medium level of English proficiency (both written and verbal).
- Excellent interpersonal and communication skills, with a focus on customer service.
- Prior experience in customer-facing IT support roles.

**Preferred Qualifications**:

- English B1 Level
- CISCO CCNA, CompTIA Network+ or equivalente
- Windows Server Administration

**Education**:

- Technical degree in Computer Science, Networking, or related fields.
- Experience: 2-3 years in technical support for information systems and IT infrastructure.
- Knowledge of: Windows and Linux operating systems (support level), basic networking (LAN/WAN, TCP/IP), ticketing and incident management tools.

***Travel Requirements**: 10-25%
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: No

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.