Manager, IT Operations

Job Description:
Qualifacts

is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

**We attend the office twice per week.

The Opportunity:
The Manager, IT Operations is responsible for leading and overseeing the strategic planning, execution, and management of IT infrastructure and operational activities. Ensure the seamless functioning of technology systems, operations, and services. Providing effective leadership and technical expertise, to contribute to the stability, security, and growth of IT environment. Driving innovation by evaluating emerging technologies, optimizing processes.

Your Responsibilities:

- Lead, mentor, and manage a team of system administrators fostering a collaborative and high-performing work environment.
- Develop and implement IT operational strategies aligned with the organization's overall business goals, ensuring technology supports and drives company objectives.
- Oversee day-to-day IT operations, including system monitoring, incident response, problem resolution, and service requests, ensuring the smooth functioning of technology systems.
- Manage the IT operations budget, allocate resources effectively, and optimize costs while ensuring optimal service delivery.
- Collaborate with vendors to procure hardware, software, and services.
- Ensure the implementation and adherence to cybersecurity best practices, including data protection, access controls, and compliance with industry regulations.
- Plan, execute, and monitor IT projects, ensuring on-time delivery, adherence to scope, and effective communication with stakeholders.
- Implement and oversee change management processes for IT updates, upgrades, and deployments to minimize disruptions and ensure user adoption.
- Collaborate with cross-functional teams to understand their technological needs, provide support, and ensure alignment of IT initiatives with business objectives.
- Identify areas for process improvement, implement best practices, and stay updated with emerging technologies to enhance IT operations.

Skills we need:

- Technical or bachelor’s degree in Computer Science, Software Engineering, or another related degree.
- Advanced English.
- 10+ years of similar experience required.
- Experience in developing and maintaining comprehensive plans for disaster recovery and business continuity, ensuring rapid system restoration in case of disruptions.
- In-depth understanding of IT systems, networks, hardware, software, and infrastructure components.
- Familiarity with cloud platforms and services (AWS, Azure).
- Awareness of change management principles to facilitate smooth transitions during technology upgrades or implementations.
- Skill in identifying and mitigating risks related to IT operations, data security, and business continuity

What we offer you:

- Competitive salaries.
- Full Health Insurance (EPS and oncologic) for you and your direct dependents.
- Fully paid english lessons and LinkedIn Learning membership.
- All legal benefits (CTS, 30-day paid vacation per year, life insurance, etc.).
- Economic bonuses and merit review.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.