Service Manager
hace 2 días
**Join Our Team as a Service Manager at RateHawk**
Are you passionate about travel and tech? Do you speak English and Spanish fluently? We’re looking for a Service Manager to take care of our top B2B partners in Spain. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
**Requirements**:
**What You'll Do**:
- **Support Our Top Clients**: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
- **Keep an Eye on Things**: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
- **Stay in Touch**: Send regular updates to clients and check in to make sure they’re happy with how things are going.
- **Track Performance**: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
- **Be Their Voice**: Join client meetings, listen to their needs, and make sure their voice is heard internally.
- **Work as a Team**: Collaborate with ops, support, and tech teams to make service even better.
**What We're Looking For**:
- **Language Skills**: Advanced level of English and Spanish - you’ll need to speak and write fluently.
- **Ability to work with tools**:Comfortable with data and tools like CRM systems and dashboards.
- **Quick Learner**: Ability to grasp new information quickly and focus on results.
- **Multi-Tasker**: Capable of juggling multiple tasks and handling stress with ease.
- **Empathetic**: A strong sense of empathy is essential.
- **Travel Industry Experience**: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage Experience in account or service management (B2B is a plus)
**Benefits**
**What We Offer**:
- **Remote Work**: Work from the comfort of your home
- **Salary**: base payment + monthly bonus.
- **Dynamic Team**: Be part of a young and energetic group of specialists.
- **Growth Opportunities**: Tackle interesting and ambitious tasks that will elevate your professional skills.
- **Learning & Development**: We support your growth through seminars, trainings, and conferences.
- **Perks**: Take advantage of corporate discounts on hotels and other services.
**The Process**:
- **Meeting with HR**:A friendly chat with our HR team.
- **One minute Internet Speed Test**:Just to make sure you’re all set for remote work.
- **Meeting with Hiring Manager**: Another friendly chat.
- **Interview results and offer
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