Program Director- Delivery

**Program Director
- Delivery**:
Lima, Peru

Date posted

**Jun 09, 2025**
- Job number

**1819967**
- Work site

**Up to 50% work from home**
- Travel

**25-50**%**
- Role type

**Individual Contributor**
- Profession

**Consulting Services**
- Discipline

**Consulting Project Management**
- Employment type

**Full-Time**

**Overview**:

- We are seeking exceptional professionals to join our team in a role that drives customer satisfaction and represents Microsoft at the highest levels. This position plays a critical part in analyzing customer feedback and acting as the voice of the customer, working closely with senior and executive stakeholders to ensure resolution of complex delivery challenges. You will lead the initiation and execution of highly complex projects by securing and coordinating delivery resources, managing detailed work breakdown structures, and driving alignment with customer plans. This role also includes overseeing partner contracting processes, contributing to resource selection and onboarding, and guiding the development of comprehensive project management plans. You will manage key project metrics, risks, and financials while ensuring the timely and high-quality delivery of some of Microsoft’s most impactful projects. Additionally, you’ll have the opportunity to contribute across domains and geographies, sharing knowledge and influencing industry practices.

**Qualifications**:
**Required/minimum qualifications**
- Bachelor's Degree in related field AND 7+ years experience in project management OR equivalent experience.

**Additional or preferred qualifications**
- Bachelor's Degree in related field AND 15+ years experience in project management OR equivalent experience.
- Project Management Professional (PMP) and Program Management Professional (PgMP) certification.
- 8+ years financial management experience.
- Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
- Certification in relevant industry.
- Experience in creating and managing intellectual property (IP).
- Experience in creating publications.

**Responsibilities**:
**Account Delivery Management**
- Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates current view of delivery to customer executives on regular cadence, as appropriate.
- Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.
- Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.
- Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.

**Business Growth**
- Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.
- Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.

**Closure**
- Contributes across areas, regions, and/or world-wide levels to share knowledge, support others (e.g., Ready), and impact industry. Drives development and delivery of readiness programs (e.g., workshops, conferences).
- Drives timely