Latin America Field Staff Coordinator

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

JOB TITLE: Latin America Field Staff Coordinator

DEPARTMENT: Operations

LOCATION: Lima - Peru

About the role

To support the G Adventures Operations team by assisting the CEO Managers with all reporting field staff and relevant processes to ensure a high level of performance and a successful tour operation from start to finish.

This includes assisting all administration related to Field Staff and all aspects of their performance management.

What you’ll be doing:
Leadership
- Assist with all the Field Staff programs and initiatives.
- Act as an ambassador and role model of the G Adventures core values.
- Assist in fostering a culture of Collaboration and Innovation through ongoing brainstorming and other sessions with CEOs
- Assist in preparing the information for quarterly CEO performance reviews.
- Ensure CEOs/Field Staff are added to their Trip Channel and that all communication related to the trip is communicated through this way.

Administration
- Responsible for preparing, management review (CEO Manager & ROM), and uploading of the Field Staff schedule.
- Perform all administrative duties related to the onboarding of new and returning Field Staff: creation of profile in systems, contract, First Aid Certificate, Background checkFinancial
- Supporting finance with review and approval of tour expenses, taking on these duties where necessary.
- Process Field Staff Payroll.
- Review and Approval of flights and accommodation in between trips for Field Staff as per Fiscal Year budget.

Commercial
- Work closely with the product development, sales, and operations team to review existing Field Staff feedback to aid in innovation and product enhancement.

Travelers
- Assist and help reg Health and safety of travelers and tour staff.
- Assist in CEO related complaint resolution. Communicate efficiently with the Brands and the ops team on complaints to deliver appropriate solutions
- Support where required during times of emergencies, ensuring field ops, suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
- Carry the emergency phone as required in rotation with others.

Multi-brand
- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
- Work with managers to ensure recruitment, training, and performance management is tailored to meet the needs of various brands.

Desired Skills and Experience

Must Have:

- Computer skills
- Highly proficient in English both written and spoken
- 3+ years experience in the travel industry
- Familiarity with Regional Geography
- Excellent Customer Service and Listening Skills
- Problem Solving/Complaint Resolution
- Decision Making Skills
- Team Player, Flexible, Co-operative Approach
- Self Motivated and Goal orientated
- Excellent Attention to Detail, Well Organized
- Positive and Innovative Attitude
- Good time management skills

Nice to Have:

- Knowledge of G Adventures product in the region
- Experience of coordination with remote teams
- Vocational Qualification related to Travel & Tourism/Business

**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**

What do we offer you?
- Competitive salary commensurate with the role
- Competitive benefits package
- Birthday day off
- Vacation time for you to recharge
- Enhanced Parental Leave
- Learning and growth opportunities

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