Associate Customer Support Engineer

**About Liferay**

Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run

**About You and this Role**

Do you have a passion for learning new technologies? Do you have a genuine interest in interacting with new people every day? Do you enjoy solving problems? If so, we have an exciting opportunity for you. Liferay is looking for a sharp and hard-working Associate Customer Support Engineer to join our growing support team. As an Associate Customer Support Engineer, you will have an opportunity to help resolve Liferay product issues for hundreds of customers in fields that range from entertainment to finance to government and more.

**Key Objectives**

Act on the frontlines of customer support to Liferay Customers, investigating, reproducing and resolving issues reported by our customer on Help Center;

Understand, filter and simplify issue if the most efficient way possible;

Be able to configure different scenarios/environment on a daily base, aiming to test and reproduce issues reported by our customers on their systems;

Help customers with installation, configuration, and diagnostic of issues in Liferay products;

Communicate our customer’s needs and expectations to other teams;

Understand when a solution created by support cannot be delivered in a specific timeframe and act accordingly;

Be a great team player and help the members of the team.

**Required Qualifications**

Tech-oriented academic formation (Information Systems, Information technology and alike);

Advanced English and Spanish. You must be able to communicate with global teams around the world;

Have great prioritization and time management capacities;

Like to share knowledge, learn and teach people;

Like and enjoy solving complex issues;

Great communication skills, both in written and spoken form;

Be flexible and work well under pressure and deadlines;

Love technology.

**Preferred Qualifications**

Advanced Portuguese is a great differential, because the team works directly with customers across all Latin America and uses both languages frequently;

Experience with POSIX-standards based operating system;

Basic knowledge with Liferay-related technologies (App Servers, DBs, JVM, OS, Browsers, etc);

Basic Experience with Application Servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere, etc);

Basic Experience with databases (MySQL, PostgreSQL, Oracle, SQL Server, DB2, etc);

Experience with sites development;

Experience with project implementations;

Knowledge about networking concepts, environments management, operating systems, standards and protocols, Java, etc.;

Experience with customer care.

**What We Offer**

Salary package w/ competitive benefits according to qualifications and experience

Opportunities to take responsibility, grow professionally, and Stay Nerdy

A positive and collaborative work culture

Check out what employees say about us on Glassdoor

Working at a leading open-source company

**Equal Opportunities Employer - Statement