Customer Service Representative

hace 4 horas


Lima, Perú Expansion International Group Limited A tiempo completo

Sales Acquisition and Customer Service Technician (Remote - LATAM)

**Company location**: Las Palmas de Gran Canaria, Spain
**Work mode**: 100% remote

Who are we?

We manage tourist accommodations in Spain, helping property owners maximize income without hassle and helping guests enjoy unforgettable experiences. We focus on digitalization, operational efficiency, and personalized service.

Who are we looking for?

We’re looking for someone with experience in inbound sales and customer service, strong communication skills, and a commercial mindset. Fluency in both Spanish and English is essential for interacting with clients and team members across multiple regions.

70% of your time will be spent contacting and converting property owners interested in our services.
30% of your time will involve supporting guests during their stay.

Perfect for someone with previous experience in sales, remote support, or multi-channel customer service.

Main Responsibilities
- Sales (70%)
- Respond to forms, leads, and messages from interested property owners
- Make follow-up calls and provide information
- Present our services and close deals or schedule meetings
- Log and track info in our CRM (Notion)

Guest Support (30%)
- Solve questions or issues during guest stays
- Coordinate check-ins and check-outs
- Communicate with cleaning and maintenance teams
- Use tools like Avantio (PMS) and Notion

**Requirements**:

- At least 1 year of experience in customer service or sales
- Fluent in Spanish and English (spoken and written)
- Comfortable with digital tools (CRM, Google Workspace, Notion)
- Organized, solution-oriented, and results-driven
- Stable internet connection and a proper remote work setup

Schedule & Conditions
- Flexible, self-managed business hours for commercial tasks

(Note: most property owners are more available in the afternoon — Spain time)
- On-call one weekend every 3 weeks for guest support
- Weekend shifts are compensated with time off during the week
- You’ll work closely with a team based in the Spain time zone

What We Offer
- A young, digital, and growing company
- Ongoing training and a dynamic environment
- Opportunity to grow in the vacation rental sector
- 100% remote work

Pay: S/.1,500.00 - S/.2,200.00 per month

**Language**:

- English (required)
- Spanish (required)

Work Location: In person



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