Technical Support
hace 2 semanas
**The Role**:
**Responsibilities**:
- Researching and identify solutions to software and hardware issues.
- Diagnosing and troubleshooting technical issues, including account setup and network configuration.
- Asking customers targeted questions to quickly understand the root of the problem.
- Tracking computer system issues through to resolution, within agreed time limits.
- Properly escalating unresolved issues to appropriate internal teams (e.g. software developers).
- Providing prompt and accurate feedback to customers.
- Referring to internal database or external resources to provide accurate tech solutions.
- Ensuring all issues are properly logged.
- Prioritizing and managing several open issues at one time.
- Following up with clients to ensure their IT systems are fully functional after troubleshooting.
- Preparing accurate and timely reports.
- Documenting technical knowledge in the form of notes and manuals.
- Maintaining jovial relationships with clients.
**Requirements**:
- BS degree in Information Technology, Computer Science or relevant field.
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with Windows/Linux environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
-
Technical Support Engineer
hace 4 días
Lima, Perú AVANTRA A tiempo completo S/.40,000 - S/.60,000 al añoWe are looking for an experienced Level 2 Support person to join our team. You will be working in a team of technical support people, responding to incoming support tickets from customers. You will be working with the development and product teams to assign tickets to the appropriate people or teams and will monitor the performance of the tickets inline with...
-
Associate Technical Support
hace 3 días
Lima, Perú SoftwareONE A tiempo completoJob Function: Cloud & Software Services Why SoftwareONE?: Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud. In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to...
-
Technical Support L3
hace 5 días
Lima, Perú GSB A tiempo completoImportant company requires: **Technical Support L3**. **General Activities** **- On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...
-
Technical Support Engineer
hace 1 semana
Lima, Perú e2open A tiempo completo**Do you have a good working knowledge of SQL? Do you like helping people solve their problems? Do you like working in an environment where you can use your software skills on an industry leading SaaS product?** **If so, we would like to speak with you!** E2open is the connected supply chain software platform that enables the world's largest companies to...
-
Technical Procurement Lead
hace 1 semana
Lima Metropolitana, Perú GRAFTON SUPPORT SERVICES S.A. A tiempo completoTechnical Procurement Lead At Grafton Latam we are looking for a Technical Procurement Lead for our client, a transnational company that is a highly qualified and experienced supplier of industrial equipment specializing in the acquisition and supply of machinery, raw materials, spare parts and equipment for the industrial sector. We are seeking a Technical...
-
Technical Procurement Lead
hace 1 semana
Lima Metropolitana, Perú GRAFTON SUPPORT SERVICES S.A. A tiempo completoTechnical Procurement Lead At Grafton Latam we are looking for a Technical Procurement Lead for our client, a transnational company that is a highly qualified and experienced supplier of industrial equipment specializing in the acquisition and supply of machinery, raw materials, spare parts and equipment for the industrial sector. We are seeking a Technical...
-
(Fluent German) Technical Support Consultant
hace 2 semanas
Lima, Perú SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
-
Technical Documentation Manager, Support Engineering
hace 2 semanas
Lima, Perú Canonical - Jobs A tiempo completoDocumentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation. The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal...
-
Technical Sales Support Representative
hace 1 semana
Lima, Perú ITT, Inc. A tiempo completoResumen de Posición: Prepare competitive quotes for high and medium specification projects on time, meeting client specifications and following company internal control requirements. Enter orders according to customer specifications and terms acceptable to ITT. Provide technical support to customers, sales engineers, and sales representatives throughout...
-
On-site Technical Support
hace 5 días
Lima, Perú STEFANINI PERU S.A A tiempo completo**Buscamos**: **Soporte Técnico Mesa de Ayuda**: +3 años de experiência en MAC, Windows, Vmware VPN, Escritorio Remoto, Office 365, Aranda, Hardware de Equipos, ITIL **On-Site Technical Support L1**: +2 años soporte de primer nível de mesa de ayuda, MS Office, ITIL Foundation, soporte N1 en SAP, módulos: MM, SD; Roles y Autorizaciones en SAP, nível...