Technical Support Specialist

hace 7 días

Lima, Perú Webxloo A tiempo completo

**About us**

Webxloo is an international software development company that was founded in 2005 in Tampa (Florida, USA). Our main product is Auction Streaming, a fully functional and independent online Cloud Auction Management System.

**Job description**

**TOOLS THAT ARE ON THE PROJECT**:CRM, Outlook, GTM, Team Viewer

**RESPONSIBILITIES**:

- Troubleshoot routine technical problems;
- Perform routine preventive maintenance, testing and repair with respect to computer hardware and software; problems, networking, and/or telecommunications;
- Diagnose and repair routine computer related problems and/or refers complex problems to Technical Support Specialist or another technical professional;
- Install the software, printers, and other peripherals as directed or requested by users;
- Compose tickets in a task-management system;
- Manage and respond to product support tickets;
- Work with website tools and other modules of the system;
- Collaborate with Developers, Sysadmins and Product Specialists.

**EXPERIENCE AND SKILLS NEEDED**:

- Experience in QA manual testing;
- Experience in customer support at least 1 year;
- Knowledge of HTML/CSS, experience in working with specifications;
- Fluent English level;
- Result-oriented mindset, willingness to learn and high level of self-organization;
- Advanced PC user;
- Experience in creating websites or working with website tools and platforms;
- Active, pushing, multitasking, easy-going;
- Responsible, observant, understand the role and place of support team in the company structure (or be willing to learn this);
- Smart, curious, willing to know something new, to get to the bottom of everything;
- Must be able to see the structure of everything and know how to plan action on every level of any structure (it’s needed for writing tasks and creating a plan for investigation);
- Be willing to work and be a team player;
- Must understand that this is the first line in communication with clients, that it has a lot of stress, situations; with unhappy clients, routing work but still love it;
- Have a great people person attitude and passion to learn new technologies.

**Job requirements**:

- High-speed internet (at least 20 Mbps upload and download speeds),
- Headset (headphones, a microphone) and a camera to support the video calls capability.

**Work schedule**:

- Monday - Friday Normal working hours will be **9 hours shift **between 8am to 8pm EDT (with 1 hour break)
- Working hours during training period - 9am to 6pm EDT (with 1 hour break)

**Thank you for your interest in our position, please submit your CV and we will be in touch with you as soon as possible.**

Application Question(s):

- Do you have a Windows Based PC, an Android phone and Reliable internet?

**Language**:

- English (required)

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