Service Desk Engineer

Service Desk Engineer Overview of Position: Speedcast’s Service Management team deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner. Working a 24x7 shift rotation and in line with standard operating procedures, Service Desk Engineers are primarily responsible for the investigation and management of unplanned interruption to or quality reduction of our customer's services. What you will do: - Investigate and troubleshoot Incidents relating to client services. - Configuration of client’s services and associated equipment. - Utilize Speedcast’s Incident Management Tool to log and update reported faults from clients. - Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly. - Utilize monitoring and reporting tools to identify and troubleshoot issues. - Assist with ongoing maintenance and upgrade of Speedcast Infrastructure as needed. - Encompass Speedcast’s values in everyday activities What we need from you: - BA/BS Degree in Telecommunications, Computer Science or similar. - Equivalent industry experience of 2+ years - Hands-on experience of support with remote customers within a network support role - Network/IP troubleshooting skills - Experience in Satellite Technology i.e. RF Experience, iDirect, Gilat, Newtec, etc. - GVF qualification - Cisco certifications i.e. ICND or CCNA - ITIL foundation certificate - Solarwinds & Dataminer experience - Service Now Experience - Ability to manage workload in-line with standard operating procedures - Strong analytical thinker - Excel at solving problems - Excellent communication skills in English - Ability to pitch technical communications at an appropriate level - Attention to detail and ability to work under pressure and meet critical deadlines - Shows initiative, team player - Must be customer focused - Hands-on problem solver - Passionate about delivering a first rate customer experience - Ability to adapt to changing responsibilities and new developments - Can effectively prioritize workload - Ability to work independently with little direction - Self-motivated and high energy - Consistently demonstrate professional, positive, and approachable attitude and discretion in a multi-cultural environment - Demonstrate sensitivity in handling confidential information. Working at Speedcast: At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place. We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day. Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels. Top reasons why people love working at Speedcast: - Our global presence - you get to work with clients and colleagues all over the world, in every continent- Talented teammates - your co-workers are the best and brightest in the industry- Industry leadership - be part of the latest advancements shaping the future of communications- Ability to develop skills - work across departments to gain new skills and valuable experience- Choose your environment - we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.- Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.- Work on diverse projects - every day is different with our customers from a range of industries around the world Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link: Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.