Process Optimization Specialist

hace 2 semanas


Lima, Perú ATOM CHAT S.A.S A tiempo completo

**Atom Chat** es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes.

**Descripción del cargo**

El equipo de Onboarding es el área encargada de garantizar que los clientes adopten el producto de manera eficiente y efectiva, logrando resultados tangibles desde el inicio.

El **Process Optimization Specialist** será responsable de diseñar, optimizar e implementar procesos de onboarding, asegurando una experiência eficiente y de alto impacto para los clientes. Trabajará de manera estratégica para mejorar continuamente los procesos, gestionar proyectos y optimizar herramientas tecnológicas como HubSpot, Vitally y Mixpanel, garantizando la medición de indicadores clave para asegurar el éxito del cliente.

**Responsabilidades**

  • Diseño y mejora de procesos: Analizar y optimizar procesos de onboarding, creando playbooks y frameworks estandarizados. Proponer estrategias innovadoras basadas en mejores prácticas.
  • Implementación y gestión de herramientas: Configurar e integrar plataformas CRM (HubSpot, Vitally, Mixpanel) y automatizar procesos que optimicen el onboarding.
  • Gestión de proyectos: Liderar proyectos de implementación de software y mejoras de procesos, y capacitar a equipos internos y clientes.
  • Análisis y métricas: Monitorear datos de clientes, establecer KPIs y generar reportes sobre el impacto de los procesos en los resultados de los clientes.

**Habilidades**

  • Análisis de datos complejos para tomar decisiones basadas en insights.
  • Dominio de herramientas como HubSpot, Vitally, Mixpanel y CRM en general.
  • Experiência en automatización de procesos y tech-touch en onboarding.
  • Habilidades de gestión de proyectos, organización y documentación.
  • Capacidad para diseñar estrategias de marketing y comunicación orientadas al cliente.
  • Excelente comunicación y colaboración con equipos multidisciplinarios.

**Beneficios**

  • Relación laboral a largo plazo bajo modalidad de prestación de servicios.
  • Sueldo competitivo en USD.
  • 20 días hábiles de vacaciones al año pagas.
  • Reintegros por servicios de salud y bienestar.
  • Budget para capacitaciones y desarrollo de carrera.
  • Cultura centrada en las personas, donde apoyamos tus sueños personales

**La posición es 100% remota desde LATAM.**

Tipo de puesto: Tiempo completo



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