Latam Operations Manager, Rider Experience

hace 1 semana

Lima, Perú Uber A tiempo completo

**About the Role**

The Rider team's mission is to grow rider demand & deliver scalable, innovative and impactful solutions that become best practices, with rider needs at the heart of our decisions. The Operations Manager plays a critical role in this vision by focusing on **Rider Experience**-ensuring that we're providing a seamless end-to-end experience to our users, maximizing retention.

In this role, you will be expected to identify opportunities by consolidating user insights and analyzing trends, as well as working closely with cross-functional stakeholders to ideate, influence and execute the solutions that will improve user experience before, during and after a trip to drive long term user retention.
- Stakeholder Management: Lead cross-functional initiatives and influence other team's strategies by building close relationships with global and local teams across operations, product, among others.
- Strategic Thinking: Lead and support operational strategies, proactively identifying business needs and issues, and prioritizing the right projects to meet strategic objectives.
- Executional Excellence: Perform data analyses and experiments to find opportunities, execute projects to improve the user experience and support product launches.
- Business Acumen: Monitor business metrics and translate insights from quantitative and qualitative sources into action plans.
- Problem Solving: Identify the root causes of painful experiences, proposing solutions and weighing tradeoffs to recommend the best approach senior leadership and cross-functional stakeholders.

**Basic Qualifications**
- 3+ years of experience in analytical, strategic and fast paced roles, such as consulting, tech and startup operations.
- Ability to think strategically and problem solve in a fast-paced multicultural environment.
- English proficiency.

**Preferred Qualifications**
- Developed stakeholder management, communication and presentation skills.
- Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables and interdependencies.
- Ability to translate qualitative and quantitative insights into action plans.
- SQL+ Basic Statistics knowledge.

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