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Technician IT Service Desk

hace 3 semanas

Lima, Perú Paysafe A tiempo completo

**About Paysafe**

To help us fuel accelerated growth, we are looking for an experienced We are currently looking for an IT Service Desk technician to be responsible for supporting the needs of our office in Peru and remote users across Latam.

**What you will be doing**:

- Primary remote support to all internal users across Latam, and secondary to internal users in Europe.
- White Glove Service support for executive employees.
- Rotational on-call on nights and weekends.
- Coordinating with other SD offices to configure and deploy laptops (Windows and MacOS) across North America and Latam for new joiners, breakage, and upgrades.
- Offboarding of terminated employees and coordinating retrieval of IT assets.
- Software license management.
- Providing local user access to IT systems across Paysafe
- Collaborating with auditors during User Access Reviews (UAR)
- Mobile device support (Apple and Android)
- Develop, coordinate and drive local and global IT projects/initiative (laptop upgrades, solution rollouts, process changes, etc.).
- Prepare and maintain Service Desk procedural user guides and troubleshooting documentation in Confluence
- Analysing gaps and opportunities for day to day process improvements within the Service Desk
- Schedule, organize, task, and report on Service Desk project progress
- Possibility of travel to other office locations

**What we are looking for**:

- 3+ years experience working in IT support
- Degree and/or equivalent experience
- Experience with Microsoft Windows 10 and Apple/MacOS
- Experience with support and troubleshooting of LAN networks
- Strong knowledge of PC and peripheral devices hardware and technical parameters
- Excellent knowledge in all MS Office Products + Office 365
- Knowledge of MS Windows domain structure
- Understanding of TCP/IP, VPN, DHCP, DNS
- Experience with MS Active Directory and MS Exchange would be beneficial
- Experience in deploying large projects in multiple locations and different time zones
- Excellent organization, communication and time-management skills
- Expertise in deploying and supporting desktops/laptops, phone systems
- Ability to deal with confidential issues and work under pressure
- Strong customer service, organizational, and communication skills are required
- Fluent in English and Spanish
- Ability to work autonomously and prioritize workload
- Experience with agile methodology

**Our core competencies**:

- High level of honesty and integrity
- Collaborate and foster teamwork
- Focus on results
- Take initiatives

**NOTE: It is very important that when you apply, you attach your CV in English.**

**Life at Paysafe**

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3700 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

**Equal Employment Opportunity**

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type about ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.