Head of Customer Success
hace 6 días
Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth.Establish and track KPIs, processes, and team goals aligned with business objectives.Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Sales Enablement & Channel Coordination Enable the consultative sales process through client communications across email, SMS, and social platforms.Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.Support third-party and social commerce sales channels in coordination with marketing and sales teams. Post-Sales Operations & Aftersales Support Manage client onboarding and equipment setup, coordinating installations with technical service partners.Respond to customer inquiries regarding product use, service needs, and ongoing support.Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims.Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining.Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.Outstanding written and verbal communication skills.Strong analytical and problem-solving skills with attention to detail.Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote-first, globally distributed team and flexible work environment.The opportunity to lead a high-impact function within a fast-growing brand.A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.
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Head of Customer Success
hace 3 días
Lima Metropolitana, Perú Pro Coffee Gear A tiempo completoJob Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to...
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Global Head of Customer Success
hace 3 días
Lima Metropolitana, Perú Pro Coffee Gear A tiempo completoA fast-growing e-commerce company is seeking a Head of Customer Success to lead their global customer experience function. This remote role involves defining customer success strategies, managing a high-performing team, and overseeing operations across various sales channels. With a focus on customer satisfaction, the ideal candidate will have significant...
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Head of Sales
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Lima Metropolitana, Perú KSR Global A tiempo completoHead of Operations Overview Our client, backed by science and data, is changing how R&D leaders from fortune biotech and life sciences companies make drug discoveries. They are seeking a Head of Sales to implement and build GTM strategies and lead their team of Account Executives and Customer Success Managers across the US. This is a high-impact opportunity...
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Lima Metropolitana, Perú Canonical A tiempo completoCustomer Success - Team Manager Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is a pioneer of global distributed collaboration, with...
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Global Customer Success Team Lead
hace 1 semana
Lima Metropolitana, Perú Canonical A tiempo completoA leading technology provider in Lima is seeking a Customer Success - Team Manager to lead a global team of Customer Success Managers. The role involves driving performance, ensuring excellent customer service, and implementing strategies to enhance engagement and retention. Ideal candidates will possess a relevant bachelor's degree and experience in SaaS....
