Head of Human Resources
hace 3 días
Company Description
Bilingual specializes in top-tier contact center outsourcing and comprehensive language services to help businesses thrive in global communication. With 1,500 professionals across six branches worldwide, including Miami and Sydney, we ensure 24/7 availability and multilingual support. Recognized for our PCI certification and ISO 9001 compliance, we uphold the highest standards of security and quality. Our services range from exceptional customer service solutions to precise translation and interpretation services, both onsite and remote. Driven by a mission to provide innovative and professional solutions, we are dedicated to creating exceptional customer experiences and enabling international success for our partners.
Role Description
This is a full-time hybrid role for the Head of Human Resources, based in Lima with partial work-from-home flexibility. The Head of Human Resources will manage and oversee all HR-related functions, including strategic HR management, employee relations, policy development, and compliance with labor and employment laws. Key responsibilities include developing HR strategies aligned with organizational goals, overseeing the implementation of HR policies, resolving employee concerns, managing workforce planning, and ensuring adherence to relevant labor regulations. The role requires a strong focus on fostering a positive workplace culture and supporting the company's mission of continuous improvement and excellence.
Qualifications
- Expertise in Human Resources (HR) and HR Management for HC over 1000 employees.
- Thorough knowledge of Labor and Employment Law (Peru)
- Proficient in developing and implementing HR Policies
- Strong skills in Employee Relations, including conflict resolution and team engagement
- Strategic leadership and effective interpersonal communication skills
- Bachelor's degree in Human Resources, Business Administration, or a related field; advanced certifications in HR (e.g., SHRM-CP, PHR) preferred
- Experience in multinational or outsourcing environments is a plus
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