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Technical Support Engineer
hace 4 horas
We are currently searching for a
Technical Support Engineer
to support our business development in Peru
.
This is for our Smart Home brand IMOU (Pronounced: I-Moe).
1, Who Are We?
IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.
Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU's product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.
Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.
Job Description
1.Offline and online training work
· Trainees: sales team, distributors, resellers, installers, and promoters.
· Typical training scenarios: new product launches, new customer development, quarterly regular training
2.Online technical question answering
· Service objects: distributors, resellers and installers
· Deal with typical problems: installation problems, links, video playback, etc.
· Processing method: Facebook, phone, chat software.
3.Offline technical support
· Service object: distributors, resellers and installers
· Typical scenario: Resolve technical problems on site and resolve product quality issues
4.Translation
· Sorting out localized user guidance materials
· General issues, quick installation manuals in local language, and operation video shooting
5.Product promotion
· Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
· Main role: product presentation, technical solutions, sample booth setting
6.App operation and promotion:
· PartnerInstaller App: update the product material, promote the App to resellers and installers
Job Requirement
· 3-year experience in the technical support position .
· Have deep knowledge in IT/CCTV/Technology products.
· Familiar with CCTV ,smart home ,wifi Camera industry.
Qualifications
· Bachelor degree of technical or related field;
· Good Spanish and
English
reading, writing and speaking English proficiency preferred
· Good interpersonal, written oral communication and presentation skills;
· Customer-oriented;
· Accustomed to frequent business trips.