Collection Analyst
hace 6 días
An important company in the telecommunications industry is seeking highly qualified professionals to join our team in the following position:
Collection Analyst for EGB (Maternity Leave Coverage)
This position is a temporary role to cover maternity leave.
Main Tasks:
- Responsible for technical support for customer issues, including technical exchanges, fault location and boundary setting, drill plan output, and other technical assurance tasks.
- Collaborate fully with multiple teams within the company, including product, pre-sales, and operations, to provide enterprise-level support plan special rights based on customer satisfaction and business stability, and output best practices. Proactively improve and plan special services to address customer pain points.
- Execute fault troubleshooting for products such as network, computing, storage, and databases in various scenarios, and maintain good communication with customers regarding solutions.
- Ensure the customer's cloud consumption volume, and in the event of timely identification of risks of declining consumption volume, work with team members to issue warnings and handle the situation.
Main Requirements:
- Professional degree in ICT engineering domain, plus certified in Cloud technology (from top vendor)
- Proficient in Cloud product knowledge, with 5+ years of relevant Cloud computing project experience or customer service experience.
- Experience in software development and knowledge of data center/infrastructure/network technologies.
- Familiar with general IT technologies, such as operating systems, databases, major software vendors , middleware products, or IT infrastructure components (e.g., DNS, LDAP/AD, etc.).
- Experience in large-scale projects and the ability to drive the implementation of cross-departmental complex projects.
- Willing to travel for business/ international workshops when it's necessary.
- Fluent in English communication is mandatory.
Employment Conditions:
- Competitive salary
- Full employment benefits from the first day of work
- On-site position based in San Isidro
*Only CVs in English will be accepted*
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