IT Support

hace 2 semanas


Lima, Perú Willis Towers Watson A tiempo completo

The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance.

He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner.

This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Manager of IT Support Services.

  • Utilize a ticket system for issue/problem response, logging, and resolution
  • Provide first level diagnosis for potential resolution for hardware and software issues
  • FacetoFace and phone/remote support with sales agents up to Executive team members
  • Receive and redeploy employee equipment daily
  • Assist with desktop/laptop imaging and audio/visual requests, as needed
  • Perform equipment moves or equipment upgrades, as required
  • Perform physical repairs for equipment failures
  • Execute physical inventories, reconciliation, record keeping daily
  • Process intermediate Active Directory tasks up to and including terminations and new hires
  • Connect new workstations to network and host systems
  • Any other activities assigned by your manager

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