IT Support Technician
hace 2 semanas
The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance.
He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner.
This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Manager of IT Support Services.Work Hours:
The person in this role is expected to be available for a variety of shifts ranging from 8A-5P to 12P-9P dependent upon business needs.
Each technician will have a turn at being on-call, including weekends.RESPONSIBILITIES
- Utilize a ticket system for issue/problem response, logging, and resolution
- Provide first level diagnosis for potential resolution for hardware and software issues
- FacetoFace and phone/remote support with employees up to Executive team members
- Receive and redeploy employee equipment daily
- Assist with desktop/laptop imaging and audio/visual requests, as needed
- Perform equipment moves or equipment upgrades, as required
- Perform physical repairs for equipment failures
- Execute physical inventories, reconciliation, record keeping daily
- Process intermediate Active Directory tasks up to and including terminations and new hires
- Connect new workstations to network and host systems
- Any other activities assigned by your manager
PREFERRED EXPERIENCE, KNOWLEDGE, AND SKILLS
- Demonstrate an upbeat, positive attitude
- Possess a heightened drive to succeed above and beyond the call of duty
- Experience working both FacetoFace and phone / remote technical support
- Experience working with a variety of employee roles/departments.
- Intermediate knowledge of the Microsoft Office Suite (O365) and Administration
- Proven experience utilizing Active Directory in a multitude of scenarios
- Excellent customer service skills
WHAT WE WOULD LOVE TO SEE
- Proven experience working under pressure requiring high attention to detail and communication.
- A+ certification
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