IT Support Technician

hace 4 semanas


Lima, Perú WTW A tiempo completo

The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Manager of IT Support Services.

Work Hours: The person in this role is expected to be available for a variety of shifts ranging from 8A-5P to 12P-9P dependent upon business needs. Each technician will have a turn at being on-call, including weekends.

**RESPONSIBILITIES**
- Utilize a ticket system for issue/problem response, logging, and resolution
- Provide first level diagnosis for potential resolution for hardware and software issues
- Face-to-Face and phone/remote support with employees up to Executive team members
- Receive and re-deploy employee equipment daily
- Assist with desktop/laptop imaging and audio/visual requests, as needed
- Perform equipment moves or equipment upgrades, as required
- Perform physical repairs for equipment failures
- Execute physical inventories, reconciliation, record keeping daily
- Process intermediate Active Directory tasks up to and including terminations and new hires
- Connect new workstations to network and host systems
- Any other activities assigned by your manager

**PREFERRED EXPERIENCE, KNOWLEDGE, AND SKILLS**
- Demonstrate an upbeat, positive attitude
- Possess a heightened drive to succeed above and beyond the call of duty
- Experience working both Face-to-Face and phone / remote technical support
- Experience working with a variety of employee roles/departments.
- Intermediate knowledge of the Microsoft Office Suite (O365) and Administration
- Proven experience utilizing Active Directory in a multitude of scenarios
- Excellent customer service skills

**WHAT WE WOULD LOVE TO SEE**
- Proven experience working under pressure requiring high attention to detail and communication.
- A+ certification

We are an equal opportunity employer


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