Reception & Facilities Assistant

hace 2 meses

Lima, Perú Boston Consulting Group A tiempo completo
WHAT YOU'LL DO
As a receptionist and facilities assistant you will have to serve as the first point of contact for our organization, providing exceptional front desk service while also supporting the facility management team. This role requires a unique blend of hospitality, organizational skills, and an understanding of facility operations to ensure a welcoming environment for guests and an efficiently managed workspace for employees.
YOU'RE GOOD AT
RECEPTION
  • Manages the office call center registering calls, providing information and attending incoming visitors
  • Oversee the visitor management protocol to ensure access is granted to visitors, vendors, and clients efficiently and securely.
  • Administer the access control system, including badges and fingerprints, and maintain and monitor the visitor log in coordination with IT and the building administration.
  • Oversee incoming and outgoing correspondence, ensuring accurate tracking of all sent and received letters, packages, documents, etc.
  • Support visitors during their stay in the Office providing information and guiding office processes.
  • Updates Office Microsite and all relevant information regarding office information visible to other users
  • Send official communications to all staff: birthday congratulations, office maintenance notices, building notices, etc.
  • Coordinate transportation, couriers and reservations as requested.
  • Manage parking lots and keeps tracking of parking tickets and expenses.
FACILITIES
  • Manage and coordinate with cleaning and coffee service staff to ensure office cleanliness and customer service excellence, while monitoring their schedules, including leave, vacations, and overtime.
  • Ensure the office is supplied with snacks, pantry essentials, cleaning, first aid, and office materials, maintaining an adequate inventory and securing competitive pricing.
  • Purchase office food (lunch, breakfast, etc) and manage office gatherings supporting the staff meetings.
  • Ensure the office meeting rooms, spaces and parkings are well distributed and assigned to BCGers and visitors and act as a power user of reservation platforms.
  • Supervise and follow up office preventive maintenance plan and corrective measures.
  • Oversees vendor-performed maintenance, ensures schedule compliance, reviews completed work, and signs off on vendor reports.
  • Decorate the office for special occasions (Halloween, National Holidays, New Year, BCG Anniversary, Christmas, etc.)
  • Manage facilities' expenditures and ensure compliance with budget constraints.
  • Ensure the office looks tidy, organized and decluttered
  • Manage accurate inventory of operational supplies and oversee key mapping for all office keys, including the assignment and administration of lockers and additional office storage solutions.
  • Have a comprehensive knowledge of the office dossier to quickly address facility-related inquiries and issues.
  • Searches the market for new vendors in order to request new services needed in the area.
  • Coordinates with Procurement to regsiter new vendors or to draft purchase orders.
  • Follow up vendor's invoices and initial approval level on Palette
  • Troubleshoots any issue with vendors and the procurement and/or payment process ensuring they adhere to BCG procedures
SAFETY & SECURITY
  • Provides support in Safety & Security as a member of the emergency brigade, IRT and/or any other security team they may conform.
  • Coordinates with the security advisor to monitor the annual safety and security plan, ensuring all actions are executed and adhere to compliance standards.
  • Makes sure the office is free from any risk that may impact in safety & security of staff.
  • Provides support to Safety & Security trainings and initiatives.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • 2+ years of experience in reception, operations, business services or facilities
  • Technical education or higher
  • Strong written and verbal communication skills, both in Spanish and English
  • Customer Service Excellence: Exceptional ability to engage with visitors and staff in a friendly and professional manner, ensuring a positive first impression and ongoing satisfaction.
  • Communication Skills: Strong verbal and written communication abilities to effectively convey information, handle inquiries, and maintain clear and effective correspondence.
  • Organizational Skills: Proficiency in organizing tasks, managing front desk activities, and supporting facility management operations with attention to detail.
  • Problem-Solving: Capability to identify and resolve issues promptly, whether they relate to visitor management, facility concerns, or administrative challenges.
  • Adaptability and Flexibility: Ability to adapt to changing circumstances, handle diverse tasks, and respond to unforeseen challenges with a positive attitude.
  • Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite), facility management systems, and general office equipment.
  • Interpersonal Skills: The skill to interact effectively with a diverse range of individuals, including employees, visitors, and external service providers.
  • Initiative and Proactivity: Willingness to take initiative in improving front desk operations and facility management practices, and proactively addressing potential issues.
  • Teamwork: Ability to work collaboratively with the facility management team and other departments to ensure a cohesive approach to workplace management.
  • Knowledge of Facility Management: Understanding of basic facility operations, maintenance protocols, and security procedures to support the facility management team effectively.
  • Attention to Detail: Keen attention to detail in all aspects of work, from managing communications to overseeing the appearance and functionality of the reception area and facilities.
  • Confidentiality and Discretion: Ability to handle sensitive information with confidentiality and discretion, particularly regarding company operations and visitor information.
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

  • Facilities Services Assistant

    hace 4 semanas

    Lima, Perú WTW A tiempo completo

    Facilities Services Assistant - Lima, PE March 14, 2024 The Facilities Reception Services Assistant will serve as a key resource for internal and external clients in a WTW office, and will perform a combination of the following tasks: reception and conference/meeting rooms support, audio-visual equipment, collection and delivery of mail and newspaper,...

  • Facilities Services Assistant

    hace 2 semanas

    Lima, Perú WTW A tiempo completo

    Facilities Services Assistant Lima, PEMarch 14, 2024The Facilities Reception Services Assistant will serve as a key resource for internal and external clients in a WTW office, and will perform a combination of the following tasks: reception and conference/meeting rooms support, audio-visual equipment, collection and delivery of mail and newspaper, office...

  • Reception & Facilities Assistant

    hace 3 semanas

    Lima, Perú Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: As a receptionist and facilities assistant you will have to serve as the first point of contact for our organization, providing exceptional front desk service while also supporting the facility management team. This role requires a unique blend of hospitality, organizational skills, and an understanding of facility operations to ensure a...

  • Virtual Medical Receptionist U.s. Based Healthcare

    hace 2 meses

    Lima, Perú ProClinix Sports Physical Therapy Chiropractic PLLC A tiempo completo

    answering high call volume phones - high level customer service, - new patient intake and coordination - scheduling and re-scheduling of patients - copay collections (remote credit card processing) - calling patients to schedule or reschedule as needed - may require remote video capabilities - must have reliable internet services from home or remote work...

  • Virtual Medical Receptionist U.s. Based Healthcare

    hace 4 semanas

    Lima, Perú ProClinix Sports Physical Therapy Chiropractic PLLC A tiempo completo

    answering high call volume phones - high level customer service, - new patient intake and coordination - scheduling and re-scheduling of patients - copay collections (remote credit card processing) - calling patients to schedule or reschedule as needed - may require remote video capabilities - must have reliable internet services from home or remote work...

  • Virtual Medical Receptionist Based Healthcare

    hace 2 semanas

    Lima, Perú ProClinix Sports Physical Therapy Chiropractic PLLC A tiempo completo

    answering high call volume phones- high level customer service,- new patient intake and coordination- scheduling and re-scheduling of patients- copay collections (remote credit card processing)- calling patients to schedule or reschedule as needed- may require remote video capabilities- must have reliable internet services from home or remote work place of...

  • Marketing Digital Virtual Assistant

    hace 4 días

    Lima, Perú J.C. & S.M. Inc A tiempo completo

    Estamos buscando un asistente virtual con experiência en Marketing Digital con la habilidad de corregir errores de auditoría técnica de SEO y search console; la Optimización para Motores de Búsqueda (SEO) del sitio web, posicionar más alto en la página de resultados de un motor de búsqueda (SERP) para crear más tráfico. Optimización de...

  • Data Center Administrative Assistant

    hace 6 días

    Lima, Perú Equinix A tiempo completo

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • SEO & Google Search Console Virtual Assistant

    hace 4 días

    Lima, Perú J.C. & S.M. Inc A tiempo completo

    Estamos buscando un asistente virtual con experiência en corregir errores de auditoría técnica de SEO en ahref, semrush, moz y search console; la Optimización para Motores de Búsqueda (SEO) del sitio web, posicionar más alto en la página de resultados de un motor de búsqueda (SERP) para crear más tráfico. Optimización de Contenidos, Análisis de...

  • Teacher Assistant

    hace 3 semanas

    Lima, Perú Inspired A tiempo completo

    Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

  • Intérprete Español/inglés

    hace 2 semanas

    Lima, Perú Oceanside Enterprises S.A.C. A tiempo completo

    **Spanish Interpreter/Office Assistant** Schedule: 8:00 am - 5:00 pm, Monday to Friday / Work Location: In person Job description: Our organization is seeking a highly skilled, versatile and bilingual individual to join our team as a permanent Spanish Interpreter/Office Assistant. In this hybrid role, you will primarily serve as a Spanish interpreter to...

  • Treasury Assistant

    hace 3 semanas

    Lima, Perú Colegio Markham A tiempo completo

    Established in 1946, Markham College is an independent, coeducational, non-profit, school for children 3-18 years of age. Our mission is to develop leaders in all fields who make a positive difference. Our curriculum is underpinned by the pillars of academic and creative endeavour, character development and service learning. Markham is a regional leader in...

  • Intérprete Español/inglés

    hace 2 semanas

    Lima, Perú Oceanside Enterprises S.A.C. A tiempo completo

    Spanish Interpreter/Office AssistantSchedule: 8:00 am - 5:00 pm, Monday to Friday / Work Location: In personJob description:Our organization is seeking a highly skilled, versatile and bilingual individual to join our team as a permanent Spanish Interpreter/Office Assistant. In this hybrid role, you will primarily serve as a Spanish interpreter to support our...

  • Recepcionista

    hace 1 mes

    Lima, Perú Hilton A tiempo completo

    Recepcionista Recepcionista provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** Recepcionista will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Teacher Assistant

    hace 2 semanas

    Lima, Perú Inspired A tiempo completo

    Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

  • Guest Service Agent

    hace 3 meses

    Lima, Perú Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Assistant Store Manager

    hace 2 semanas

    Lima, Perú Adidas A tiempo completo

    Propósito y relevancia general para la organización:Apoyar al Store Manager como segundo a cargo, en las tiendas tipo B y C, contribuyendo al logro de los objetivos y KPIs de la tienda, optimizando el uso de los recursos y asegurando una experiência de compra memorable para los consumidores. Liderar y organizar las funciones del equipo de trabajo...

  • Teacher Assistant

    hace 6 días

    Lima, Perú Inspired A tiempo completo

    Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

  • Teacher Assistant

    hace 6 días

    Lima, Perú Inspired A tiempo completo

    Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

  • Assistant Store Manager Tumbes

    hace 4 semanas

    Lima, Perú Adidas A tiempo completo

    Apoyar al Store Manager como segundo a cargo, en las tiendas tipo B y C, contribuyendo al logro de los objetivos y KPIs de la tienda, optimizando el uso de los recursos y asegurando una experiência de compra memorable para los consumidores. Liderar y organizar las funciones del equipo de trabajo asegurando el balance adecuado entre la operación y servicio...