Service Technician
hace 1 semana
Ven y descubre Ricoh, Empresa de Servicios Digitales
En Ricoh, empoderamos a las personas para que encuentren la realización a través del trabajo de modo que puedan liberar su potencial y creatividad para hacer realidad un futuro sostenible.
Anímate a ser parte de nuestro equipo y ayúdanos a seguir transformando digitalmente los negocios de nuestros clientes.
En Ricoh del Perú, nos encontramos en la búsqueda de 02 Service Technician | Técnicos en Reparación de Equipos que cumpla el siguiente perfil:
Propósito del cargo: Generar una experiencia positiva de servicio al cliente a través de la adecuada diagnóstico, reparación y configuración de dispositivos Lenovo con o sin garantía vigente conforme al nivel de servicio establecido.
Funciones:
- Gestión de Garantías de Laptops.
- Resolución de tickets según los acuerdos de nivel de servicio.
- Diagnóstico de equipos en Garantía.
- Evaluar y realizar las labores de reparación de laptops, tablets, desktops y accesorios.
- Pruebas de diagnóstico, rendimiento y uso de acuerdo a los estándares de garantía.
- Reemplazo de partes en los casos asignados.
- Instalación de sistema operativo de laptops, tablets y desktops.
- Realizar la capacitación a los usuarios finales y soporte sobre la solución ofrecida.
- Atender las incidencias que se pudieran presentar a los clientes en relación con software o configuración de laptops.
- Administrar periféricos y accesorios de laptops.
- Seguimiento y cumplimiento de los objetivos KPI's del área.
- Registrar los casos en el sistema de Lenovo.
- Comunicar estado de sus casos a gestor de servicio.
- Apoyo en la comunicación técnica a Gestor con clientes por informe de sus casos.
- Completar datos de matriz de escalamiento a Técnicos 1.5.
Requisitos:
- Estudios técnicos concluidos en Electrónica, Computación, Telecomunicaciones o Sistemas.
- 2 años de experiencia en posiciones similares.
- Experiencia en reparación y mantenimiento de Laptops y PCs.
- Disponibilidad para trabajar de lunes a sábados de 9:00 a.m. a 6:00 p.m. en Surquillo.
Beneficios:
- Beneficios sociales de ley al 100% Régimen General.
- EPS cubierta al 100% para titular y 50% para dependientes directos en el plan base.
- Seguro oncológico cubierto al 100%.
- Día libre por cumpleaños.
- Acceso a Programa de Asistencia Psicológica, Legal, Financiera y nutricional para titular y familia.
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