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IT Technician
hace 2 semanas
ECM is seeking an IT Technician - English fluently
Let me know your salary range.
**Requirements**:
- 2-3 years of experience in a Managed Service Provider environment
- Strong technical skills and knowledge of hardware, software, and network infrastructure
- Familiarity with AutoTask, Datto RMM, and IT Glue
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong problem-solving and analytical skills
- Willingness to learn new technologies and skills
- Relevant certifications such as CompTIA A+, Network+, Security+ are a plus
**Responsibilities**:
- Diagnose and troubleshoot technical issues related to hardware, software, and network infrastructure
- Escalate issues to the Level 3 team when necessary
- Work with clients to resolve technical issues in a timely and professional manner
- Document all support requests and resolutions in AutoTask and IT Glue
- Perform routine maintenance tasks on client systems and networks
- Perform proactive monitoring of client systems and networks using Datto RMM
- Assist with client onboarding and offboarding tasks as needed
- Participate in after-hours on-call rotation as required
- Maintain a high level of technical expertise and knowledge of industry trends and best practices
Tipo de puesto: Tiempo completo, Por contrato
Duración del contrato: 12 meses
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