Patient and Healthcare Experience Lead

hace 1 semana


Lima, Perú Pfizer A tiempo completo

Objective

Acts a above-brand (and possibly regional) consultant and capability builder to CBLs and CMs to support them in implementing a customer experience-centric marketing approach

**Responsibilities**:
- Be an expert on our customers & their needs and support brands to create an annual HCP and Patient experience strategy in partnership with Enterprise CX&E for key brands and core journeys- Be a Customer Experience Champion in market and embed a Customer Experience-centric approach to marketing and customer engagement- Ensures alignment of in-market Customer Experience to global CX standard- Actively bringing CX and Omnichannel services to market, share best-practices and drive localization and implementation of Global CX frameworks and pull through of global CX programs and global campaigns in collaboration with global CXE and regional functions- Pull through global CX and Omni-channel training programs and create new trainings for colleagues to develop customer-centric marketing capabilities in collaboration with L&D & Global CXE- Brings globally developed research on customer experience and local knowledge together to create a data-driven basis for customer experience creation and iteration- Carry out CX metrics and insights framework implementation and advises CBLs on how to set customer Experience & Engagement targets, how to monitor and how to drive continuous improvement of One Pfizer CX across brands

**Requirements**:
- 1. At least 5 years experience as manager in positions such as: Omni channel marketing, Digital Transformation and Customer Experience.- 2. Strategic thinking.- 3. Influence without authority.- 4. Team work skills are a must- 5. Experience in healthcare sector, desirable.- 6. Background: Degree on Administration, Engineering, Marketing or similar

Reporting:
Innovation & Transformation Lead

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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