Customer Service Agent English + French

hace 3 días

Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo

**About the job**
- Share the misterb&b love, join us _

misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff members work for misterb&b across our 3 offices: Los Angeles, Paris, and Lima.

We help the global gay community experience the world, feeling welcome everywhere they are, providing ways to connect with others at home and around the world. misterb&b is opening up more possibilities for travelers and more business for renters. We're a game-changer startup.

**Responsibilities**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Work with internal departments to meet customer's needs
- Acknowledging and resolving customer complaints.
- Knowing records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues and other departments in the company as necessary.
- Providing feedback on the efficiency of the customer service process.

**You are**:

- English bilingual and very comfortable on the telephone, you are not afraid to take the phone to engage in sometimes complicated conversations with our users.
- Ability to stay calm when customers are stressed or upset
- Like challenges and opportunities to solve issues when presented
- Comfortable using computers
- Experience working with customer support
- You are organized and know how to balance multiple problems at once and to resolve them efficiently.
- You are familiar with the web and social media, tchat, facebook, twitter, which are today spaces of management of user questions and complaints.

**Qualifications**:

- Work experience in customer service (2+ years)
- Strong command of the English and French language
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- High school diploma, general education degree, or equivalent.
- Desire to help others.
- You support misterb&b and are excited at the idea of sharing your passion.

**Other details**:

- Contract length: 3 months renewable. (Testing period in recibo por honorario). After the initial three months, you will be included in Payroll
- Starting date: ASAP
- Full-time contract
- Basic salary: S/. 1,900 - S/. 2,000.
- Performance bonuses (after the testing period): S/. 500 - S/. 600.
- Night shift bonus: S/. 250
- Taxis covered by the company on Office days

**TOTAL OF UP TO: S/. 2,850**
- SCHEDULE: Tuesday to Saturday from 2am to 11am
- Hybrid work: 2 days at the office (Tuesday and Thursday) + 3 days at home

**Job Types**: Full-time, Contract, Permanent
Contract length: 12 months

Pay: S/.1,900.00 - S/.2,850.00 per month

COVID-19 considerations:
All applicants must wear an office when asked to come for an interview.

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- Inglés (required)
- Francés (required)

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