Customer Service Rep

hace 2 días

Lima, Perú Caterpillar A tiempo completo

**Career Area**:
Finance

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Cat Financial**

**At Caterpillar, you build what matters—whether it’s the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results.**

**If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place We consider in all positions people with disabilities, diverse gender, culture, labor unions, political beliefs, ethnicity, religion, age, generation, race, nationality and sexual orientation.**

As a Customer Service Representative, the primary responsibility will be to provide outstanding service to our customers, be the first point of contact for our customers and responsible for addressing their inquiries, concerns, and requests in a timely and professional manner. This position will be required to listen actively to customers, understand their needs, and provide effective solutions to their problems.

**What you will do**:

- Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of data.
- Execution of customer service standard processes. Maintaining customer accounts and relationships.
- Lead and enhance customer service initiatives, identifying issues and determining effective resolutions to improve customer satisfaction.
- Develop strong, collaborative relationships with Sales, Credit, Operations, Finance, and other departments to improve processes and the overall customer experience.
- Monitor and report on customer service KPIs, ensuring appropriate follow-up and action within the department.

**What you will have**:

- **Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- **Data Gathering & Analysis**:ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- **Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- **Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- **Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**Basic Qualifications**:

- Bachelor degree in any discipline related to Business, Finance, Economics or Accounting majors.
- Intermediate English Level
- English Advanced
- Experience in Financial Industry

**Posting Dates**:
noviembre 11, 2024 - noviembre 19, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.

  • Customer Service

    hace 3 días

    Lima, Perú Kids Fairyland A tiempo completo

    Habilidades buscadas: - Experiência comprobada e indispensable en customer service (mínimo 3 años) - Trabajo Remoto - Inglés avanzado - Experiência en asistencia virtual - Atención al detalle - Habilidades de negociación para resolver quejas de clientes - Trabajar fines de semana *Responsabilidades:* - Atención al cliente (primordial) - Monitoreo...

  • Customer Service Representative

    hace 3 días

    Lima, Perú Helpware A tiempo completo

    **Position Overview**: As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed. **Primary Responsibilities**: - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer...

  • Customer Service Representative

    hace 1 mes

    Lima, Perú Pasca Technologies SAC A tiempo completo

    Snapsheet is a leading technology company that specializes in streamlining the insurance claims process. We are committed to revolutionizing the industry through our innovative approach and commitment to customer satisfaction. We are looking for dedicated, customer-focused individuals to join our team and help us continue to provide exceptional service to...

  • Customer Service for Operations!

    hace 2 meses

    Lima, Perú Maravilla Cleaners, LLC A tiempo completo

    Job Description: Are you a charismatic individual with a knack for persuasion and a passion for providing excellent customer service? Our Residential Cleaning Company is seeking a motivated Sales and Customer Service Representative to join our dynamic team. This fully remote position offers the flexibility of working from home while connecting with clients...

  • Customer Service Agent

    hace 4 días

    Lima, Perú H&C Construction Services A tiempo completo

    **Location**: Lima, Peru **Job Type**: Full-Time (48 hours per week), Remote H&C Construction LLC, a leading U.S. home remodeling company, is looking for a dedicated **Customer Service & Data Entry Specialist.** The role requires strong customer service experience, organizational skills, and proficiency in technology to work efficiently in a fast-paced...

  • Customer Service Representative

    hace 5 meses

    Lima, Perú Go Lean Health A tiempo completo

    Job Description: As a VA Customer Service Representative, you will be the first point of contact for clients and patients seeking services and assistance at the primary clinic. You will handle inquiries, provide information, and resolve issues in a courteous and efficient manner. This role requires strong communication skills, empathy, and the ability to...

  • Bilingual Csr

    hace 2 meses

    Lima, Perú EmpireOne Global Solutions Inc. A tiempo completo

    **About the job** A Customer Service Representative, (or CSR), will act as a liaison, provide simple and accurate information, and resolve any related problems that our customers face with efficiency and quality. The best CSRs are genuine to help customers. They should be patient, empathetic, and passionately communicative. They are confident at...

  • Customer Service Executive

    hace 4 semanas

    Lima Metropolitana, Perú Klog A tiempo completo

    En búsqueda de Customer Service Executive Oficina de Lima, Perú. Sobre el desafío Somos la principal compañía tecnológica para el transporte internacional de carga en Latinoamérica, que a través del talento y tecnología, hemos logrado entregar visibilidad completa y control del proceso de importaciones y exportaciones a más de 4.500...

  • Customer Service Representative

    hace 5 meses

    Lima, Perú Michie Hostel A tiempo completo

    Michie House is a renowned hospitality establishment committed to providing exceptional service and creating memorable experiences for our guests. We are currently seeking enthusiastic and dedicated individuals to join our team as Hotel Customer Service Agents. As a Hotel Customer Service Agent at Michie House, you will be an integral part of our guest...

  • Customer Service Representative

    hace 1 mes

    Lima, Perú Michie Hostel A tiempo completo

    Michie House is a renowned hospitality establishment committed to providing exceptional service and creating memorable experiences for our guests. We are currently seeking enthusiastic and dedicated individuals to join our team as Hotel Customer Service Agents. As a Hotel Customer Service Agent at Michie House, you will be an integral part of our guest...

  • Customer Service y Operaciones

    hace 5 meses

    Lima, Perú APRILE PERU SAC A tiempo completo

    Aprile Peru Sac sigue buscando CUSTOMER SERVICE Y OPERACIONES que quieren incorporarse a nuestro equipo y crecer con nosotros. Los requisitos son los siguentes: Funciones: - Seguimiento de órdenes de importación y exportación. - Conocimiento del manejo de cargas aéreas y marítimas. - Seguimiento de las ordenes de servicio logístico integral -...

  • Customer Service Representative

    hace 5 meses

    Lima, Perú Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 5 meses

    Lima, Perú Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Asistentes de Customer Service y Operaciones

    hace 5 meses

    Lima, Perú APRILE PERU SAC A tiempo completo

    Aprile Perú Sac sigue buscando CUSTOMER SERVICE Y OPERACIONES que quieren incorporarse a nuestro equipo y crecer con nosotros. Los requisitos son los siguentes: **Funciones**: - Seguimiento y coordinación de órdenes de importación y exportación. - Conocimiento del manejo de cargas aéreas y marítimas. - Ingreso de matrices, VGM, elaboración de Hbls...

  • Customer Service Representative

    hace 5 meses

    Lima, Perú Teleperformance Peru A tiempo completo

    Overview: **Why TP?** We are the industry leaders with presence in 91 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? **Responsibilities**: **What** **you’ll do as a** **Customer Service...

  • Customer Service Representative

    hace 5 meses

    Ubicación Lima, Lima, Perú Torre AI A tiempo completo

    **Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. - Compensation: USD 3 - 5/hour. - Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Support

    hace 5 meses

    Lima, Perú UNITECHUSA A tiempo completo

    **Unitech USA** Empresa dedicada a la comercialización y distribución de químicos, consumibles y equipos para laboratorios de investigación ubicada en EEUU. Actualmente ofrece una vacante para ocupar el puesto de **Customer Service Support.** - Seguimiento a los pedidos recibidos de clientes. - Seguimiento a las llegadas de las Ordenes Colocadas a los...

  • Customer Service Representative, Transnacional

    hace 5 meses

    Lima, Perú Hunters Group A tiempo completo

    Objetivo: Generar buenas relaciones con clientes, brindándole soluciones, buscando las mejores condiciones competitivas y construyendo confianza. **Requisitos**: - Profesional universitario de las carreras de Ing. Comercial, Ing. Mecánica, Ing. Mecánica-eléctrica, o afines. - Con mínimo 3 años de experiência en la industria de servicio y...

  • Customer Service

    hace 4 meses

    Lima, Perú TECHCO SAC A tiempo completo

    ¡En **Techco**, estamos en busca del mejor talento para asumir el reto de **Customer Service Bilingüe**, para importante empresa de logística de carga internacional aérea y marítima, con más de 15 años en el país, certificada con IATA y BASC! **Requisitos**: - Formación: Egresado universitario en Administración de Negocios Internacionales,...

  • Customer Service Representative with Management

    hace 5 meses

    Lima, Perú DeluxeMaid A tiempo completo

    We are a small, fully remote team serving household customers in the US with high end cleaning services. We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team. This is a fully remote, full time, work from home role. As a Customer Service Representative, you will be trained in each area of the business and...