Technical Support Analyst

hace 1 semana


Lima, Perú DEUNA A tiempo completo

**About DEUNA **\uD83E\uDDE1

We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation.

We are currently present all across LATAM and looking for exceptional talent to join our team and continue revolutionizing the world of payments \uD83D\uDE80

**Key Responsibilities**:

- Collect and document operational requirements and incidents from clients.
- Monitor and assess client system health to proactively identify issues.
- Manage incident resolution processes, ensuring timely and effective communication with stakeholders.
- Collaborate with cross-functional teams to address client concerns and enhance service delivery.
- Utilize tools such as JIRA and Zendesk for tracking and managing support requests.
- Provide technical assistance and guidance to clients on system usage and best practices.

**Qualifications**:

- Experience with JIRA and Zendesk is highly desirable.
- General knowledge of AWS.
- Familiarity with programming languages such as TypeScript, Java, and Go.
- Understanding of transaction processing with Payment Service Providers (PSPs) is a plus.
- Knowledge of Vtex, Magento, Shopify is a plus.

**Skills**:

- Strong analytical and problem-solving skills.
- Excellent communication skills, verbal and written.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Customer-centric mindset with a proactive approach to issue resolution.
- English: Intermediate level (reading and writing).
- Portuguese is desirable.

**Education & Experience**:Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. Previous experience in technical support or incident management is a plus.

If you are passionate about technology and providing exceptional support to clients, we would love to hear from you

**What will you find when you join DEUNA?**
- A multicultural team distributed throughout LATAM
- Dynamism, agility and constant innovation
- Being part of a high-impact solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion

**Benefits**:
Vacations and additional PTO \uD83C\uDFDD️

Remote work from anywhere \uD83D\uDCBB

Economic support for internet and cell phone line\uD83D\uDCF1\uD83C\uDF10

We all own DEUNA, we offer stock options \uD83D\uDCB8

Multidisciplinary, diverse and dynamic team \uD83E\uDDE1

Growth and career path \uD83D\uDE80

Be part of a dynamic team that's creating the next generation payments platform.

**Join us at DEUNA



  • Lima Metropolitana, Perú Mastercard A tiempo completo

    Job Title: Global Technical AnalystWe are seeking a highly skilled Global Technical Analyst to join our team. This individual will be responsible for analyzing and resolving complex technical issues and ensuring that all customer inquiries are handled in a timely and professional manner.ResponsibilitiesIntake and document detailed information on customer...


  • Lima, Perú Mastercard A tiempo completo

    About UsAt Mastercard, we're dedicated to making a positive impact on the lives of our customers, employees, and communities around the world. Our commitment to innovation, inclusion, and accessibility drives us to create products and services that make a meaningful difference in people's lives.Job SummaryWe're seeking a highly trained and motivated Customer...

  • Sales Support Analyst

    hace 2 semanas


    Lima, Perú Latin America for Less A tiempo completo

    **SALES SUPPORT ANALYST** We are looking for a talented professional like you for our company so we can keep expanding our innovative and ever-growing organization. We look for individuals that work well in teams and generate a positive impact within our company while allowing travelers (our clients), to have the customized trip of a lifetime. We are an...


  • Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Technical Support Specialist **Contractor** based in Peru**! **Responsibilities**: - Collaborate with the product development team to accurately identify and communicate user-reported issues. - Contribute to creating support documentation and tutorials with team members. **Requirements**: - Bachelor's degree in a relevant...


  • Lima Metropolitana, Perú Luxoft A tiempo completo

    Job OverviewThe role of a Technical Support Specialist at Luxoft is to provide timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization.Key ResponsibilitiesThis project initiative focuses on assisting the WellMed Helpdesk in supporting employees with technical issues. The successful candidate...


  • Lima Metropolitana, Perú Scale Up Recruiting Partners A tiempo completo

    Hi there We are Scale Up and our client is looking for a Technical Support Specialist in the SaaS industryAbout the CompanyOur client is an innovative SaaS startup focused on helping businesses optimize their pricing strategies through live price testing. Their platform allows companies to easily run pricing experiments on their websites without the need for...

  • Technical Support

    hace 2 semanas


    Lima, Perú Wakapi A tiempo completo

    **The Role**: **Responsibilities**: - Researching and identify solutions to software and hardware issues. - Diagnosing and troubleshooting technical issues, including account setup and network configuration. - Asking customers targeted questions to quickly understand the root of the problem. - Tracking computer system issues through to resolution, within...


  • Lima Metropolitana, Perú Luxoft A tiempo completo

    **Job Overview**Luxoft is seeking a skilled IT Tech Support Specialist to join our team. As a key member of our Helpdesk, you will play a critical role in providing timely and effective technical support to our employees.The successful candidate will have experience supporting PC operating systems, including Windows 7 and Windows 10, as well as mobile...


  • Lima Metropolitana, Perú Playtech A tiempo completo

    **About Playtech**We are the leading platform, content and services provider in the online gambling industry.At Playtech, our goal is to provide a supportive environment for our employees and customers alike.Job ResponsibilitiesSupport the installation and maintenance of video transmission equipment and data communication systems.Perform technical...

  • Desktop Support Analyst

    hace 3 semanas


    Lima, Perú Hunt Consolidated, Inc. A tiempo completo

    Provide IT support for VIP users from the Company (i.e., Managers, Directors, VPs). - Participate in post-issue committee meetings, along with the End-User Services Supervisor and IT Infrastructure Manager. - Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades,...


  • Lima, Perú GSB Solutions A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...

  • Support Analyst

    hace 3 semanas


    Lima, Perú Synopsis S.A. A tiempo completo

    Somos una empresa un startup peruano con presencia en Brasil, líder en el rubro, y nos encontramos en búsqueda de un " SUPPORT ANALYST" para el área Tecnología. ¿Cuales serán tus responsabilidades? - Recibir, analizar y ejecutar tickets de soporte técnico dirigidos. - Realizar configuración y soporte de activos hardware / software a los...


  • Lima, Perú The Nature Conservancy A tiempo completo

    **OFFICE LOCATION**: Lima, Perú (Location flexible to be hired in Agentina and Colombia) LA123 **WHO WE ARE**: Since 1951, The Nature Conservancy has been doing work you can believe in protecting the lands and waters that all life depends on. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges...

  • Notebook Support Analyst

    hace 2 semanas


    Lima, Perú EX2 Outcoding A tiempo completo

    **Description** We are looking for a technically strong, experienced Support Analyst to become immersed in the Signals Notebook technologies to provide superior support to our customers. You will be primarily responsible for establishing and sustaining credibility with all of our customers and driving the ticket resolution process. You will contribute to...


  • Lima, Perú e2open A tiempo completo

    **Do you have a good working knowledge of SQL? Do you like helping people solve their problems? Do you like working in an environment where you can use your software skills on an industry leading SaaS product?** **If so, we would like to speak with you!** E2open is the connected supply chain software platform that enables the world's largest companies to...

  • Support Officer

    hace 3 semanas


    Lima, Perú TheHive A tiempo completo

    **JOB PURPOSE** This role involves diagnosing hardware or software faults and resolving the issues. The incumbent will manage, maintain, and repair IT systems. He/she acts as the first point of contact for users who need technical support. The incumbent will work to resolve issues and escalate unsolved problems to the relevant support...


  • Lima, Perú GSB Solutions A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...


  • Lima, Perú Hcltech A tiempo completo

    Job Description:This role involves providing technical support to employees and new hires by resolving hardware and software issues. Responsibilities include installing software, troubleshooting post-deployment problems, printer maintenance, disposal of old equipment, data backup and recovery, hardware refresh, warranty and out-of-warranty repairs, depot...


  • Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Lima, Perú SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...