System Administrator: Service Desk

hace 1 semana

Lima, Perú Kyndryl Peru SRL A tiempo completo

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

Technical Specialists at Kyndryl enjoy an empowering culture, a wide spectrum of opportunities, and a chance to move up in the career path that fits them best. Here you’ll work with and support the biggest companies across all industries and learn new, cutting-edge tech in real time, all the time and get paid to upskill. You can reinvent yourself and your career with multiple paths at one company and still find great work/life balance. You’ll also get the chance to network and promote yourself to leaders and specialists in your field

System Administrator: Service Desk. Administration of CA Service Desk Ticketing Tools and management for the Interbank account.
- Register all requests in the Ticket Management Tool.
- Resolve incidents of hardware, software and assistance in the use of technology via telephone and/or Remote Control.
- Provide information and updated status of incidents and service requests to end users.
- Contribute to the control of software and hardware inventories in case they are within the scope of the Customer service.
- Keep updated the database of users in the Ticket Management Tool.
- Assign the severity and priority to the requests according to what was agreed with the Client.
- Assign the requirements/incidents to the corresponding solving groups.
- Monitor the incident until its resolution.
- Escalate service tickets in case the response times defined with the Client are exceeded.
- Confirm user satisfaction with the solution provided.
- Contribute to the development of manuals and procedures.

**Required Technical and Professional Expertise**

Semi-senior skill in CA Service Desk. Service Management: Service Desk Manager, Cloud Service Management, Xtraction for Service Management, Discovery tool
**Preferred Technical and Professional Experience**

Administrador de herramientas de gestión de los productos de broadcom. Inglés intermedio.

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Customer Service Representative

**Employment Type**

Part-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

No Travel

**Company**

(Y052) Kyndryl Peru SRL

**Is this role a commissionable / sales incentive based position**

No

  • Senior System Administrator

    hace 4 días

    Lima, Perú Pacifica Continental A tiempo completo

    Our client is looking for a Systems Administrator to join their team. The Systems Administrator will act as the security guard for the system. This role maintains upgrades, maintenance, and any installations needed for the employees. The System Administrator will educate the employees and act as the first point of contact for support within the business for...

  • System Administrator

    hace 6 días

    Lima, Perú WTW A tiempo completo

    **The Role**: WORK HOURS: Overnight work hours will be required while on call. The position requires the person to be part of an On-Call rotation. Weekend and holiday work are expected to happen. System Administrator with a strong desire to excel, who takes pride in and is passionate about what they do. **Responsibilities**: - You will work the day shift...

  • Ejecutivo Comercial de Service Desk

    hace 2 semanas

    Lima, Perú Supply Chain Technologies A tiempo completo

    Requisitos: - Técnico y/o universitario egresado de las carreras de Administración, Marketing, Gestión Comercial, negocios internacionales, Ingeniería y/o carreras afines. - Experiência no menor a 3 años en ventas. - **Experiência comercial en empresas de tecnología ofreciendo servicios de service desk, venta consultiva en TI o afines.** - **Contar...

  • System Administrator

    hace 2 semanas

    Lima, Perú Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As...

  • Service Desk Professional

    hace 6 días

    Lima, Perú PST A tiempo completo

    We are seeking a highly skilled and experienced Service Desk Professional to join our team at PST. As a key member of our support team, you will be responsible for providing exceptional customer care and support in a fast-paced environment.Main ResponsibilitiesResolving customer cases and creating new ones.Providing comprehensive customer support from...

  • Service Desk

    hace 2 semanas

    Lima, Perú Grupo National A tiempo completo

    Importante Grupo Empresarial con más de 50 años en el mercado, cuya actividad principal es la gestión de infraestructura y outsourcing de procesos de soporte, estamos requiriendo un Service Desk, que cumpla con el siguiente perfil: **Requisitos**: - Técnico en la especialidad eléctrica o mecánica. - Deseable conocimiento en Facilities Management. -...

  • Service Desk Engineer

    hace 3 semanas

    Lima, Perú Speedcast A tiempo completo

    Service Desk Engineer Overview of Position: Speedcast’s Service Management team deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner. Working a 24x7 shift rotation and in line with standard operating procedures, Service Desk Engineers are primarily responsible for the investigation...

  • Senior System Administrator

    hace 4 días

    Lima, Perú IDT Corporation A tiempo completo

    We are looking for a **Senior System Administrator** (Windows, G-Suite, Linux, Storage) to join us **remotely**. This is an excellent work from home opportunity for self driven, motivated systems engineers to be part of the systems engineering team at IDT in an extended staffing model and provide 24/7/365 support for mission critical services. If you are...

  • Agente de Service Desk

    hace 7 días

    Lima, Perú SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...

  • IT System Administrator

    hace 4 semanas

    Lima, Perú KSR Global A tiempo completo

    DESCRIPTION An important global client is looking for an IT System Administrator to join their IT team - Participating as part of the IT Services technical team, attending internal meetings, you must be able to communicate with all levels of the team. - Collect technical requirements of the business - Participate in brainstorming sessions - Participate in...

  • Agente de Service Desk

    hace 3 semanas

    Lima, Perú SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...

  • System Database Administrator: Oracle Db

    hace 1 semana

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • System Administrator

    hace 2 semanas

    Lima, Perú Qualifacts Systems, Inc. A tiempo completo

    Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....

  • System Database Administrator: Oracle Db

    hace 4 días

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** **Your Role and Responsibilities** - Gestión de sistemas Oracle Application & Database, SQL, DB2LUW - Monitoreo de la plataforma Oracle Application & Database, DB2, SQL - Atención de requerimientos en plataforma Oracle Application & Database, DB2, SQL - Informar avances al responsable del equipo. - Soporte ante incidencias en los servicios...

  • Agente de Service Desk 1b

    hace 2 semanas

    Lima, Perú SONDA IT A tiempo completo

    **¡Únete al equipo SONDA!** Si estás buscando un nuevo desafío para innovar y transformar el futuro, entonces queremos que seas parte de nuestro equipo. Únete a la empresa latinoamericana líder en servicios de TI, un lugar dónde podrás impulsar tu carrera, adquirir conocimiento y desarrollarte profesionalmente. En WorkPlace Services estamos buscando...

  • Staff System Administrator

    hace 2 semanas

    Lima, Perú Qualifacts Systems, Inc. A tiempo completo

    Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....

  • Salesforce Administrator

    hace 2 semanas

    Lima, Perú Peru Process Solutions SRL A tiempo completo

    Join Our Team as a Salesforce Administrator at Johnson Law Group Are you a detail-oriented Salesforce Administrator passionate about optimizing systems and driving efficiency? Johnson Law Group, a prominent national law firm based in Houston, Texas, is seeking an experienced and motivated Salesforce Administrator to join our team. With over 25 years of...

  • System Database Administrator: SQL Server

    hace 5 días

    Lima, Perú Kyndryl A tiempo completo

    573778BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Finance Application Administrator

    hace 4 días

    Lima, Perú e2open A tiempo completo

    **Key Responsibilities**: - Ensure the ERP effectively supports accounting operations including order to cash, record to report and procurement functions - Administer system access and provide training to users on system functionality - Partner with Accounting and FP&A department personnel to understand recurring NetSuite issues and provide solutions in a...

  • Agente de Service Desk 1b

    hace 2 semanas

    Lima, Perú SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...