System Administrator: Service Desk

hace 3 semanas

Lima, Perú Kyndryl Peru SRL A tiempo completo

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

Technical Specialists at Kyndryl enjoy an empowering culture, a wide spectrum of opportunities, and a chance to move up in the career path that fits them best. Here you’ll work with and support the biggest companies across all industries and learn new, cutting-edge tech in real time, all the time and get paid to upskill. You can reinvent yourself and your career with multiple paths at one company and still find great work/life balance. You’ll also get the chance to network and promote yourself to leaders and specialists in your field

System Administrator: Service Desk. Administration of CA Service Desk Ticketing Tools and management for the Interbank account.
- Register all requests in the Ticket Management Tool.
- Resolve incidents of hardware, software and assistance in the use of technology via telephone and/or Remote Control.
- Provide information and updated status of incidents and service requests to end users.
- Contribute to the control of software and hardware inventories in case they are within the scope of the Customer service.
- Keep updated the database of users in the Ticket Management Tool.
- Assign the severity and priority to the requests according to what was agreed with the Client.
- Assign the requirements/incidents to the corresponding solving groups.
- Monitor the incident until its resolution.
- Escalate service tickets in case the response times defined with the Client are exceeded.
- Confirm user satisfaction with the solution provided.
- Contribute to the development of manuals and procedures.

**Required Technical and Professional Expertise**

Semi-senior skill in CA Service Desk. Service Management: Service Desk Manager, Cloud Service Management, Xtraction for Service Management, Discovery tool
**Preferred Technical and Professional Experience**

Administrador de herramientas de gestión de los productos de broadcom. Inglés intermedio.

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Customer Service Representative

**Employment Type**

Part-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

No Travel

**Company**

(Y052) Kyndryl Peru SRL

**Is this role a commissionable / sales incentive based position**

No

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