Virtual Customer Care
hace 2 meses
Location: Anywhere (Remote)
Working hours: Weekdays between 3pm - 11pm Pacific Time (UTC-7)
Number of hours required: Approximately 40 hours per month, or more - if mutually agreed
Job-type: Contract
Rate: Fixed rate per hour, dependent on experience
We are a dynamic, remote, and international company. Our clients and team are based all around the globe, and we pride ourselves on our integrity and service excellence. Our distinctive business model ensures a healthy company culture, and a commitment to providing our team flexibility and opportunities.
**Responsibilities may Include**:
Answering and making calls
Scheduling and reminders
Lead conversion
Checking orders and delivery follow-ups
Administration and file management
Compiling reports
Writing and communications
Creating processes
**Mandatory Requirements**:
Excellent fluency in English - written and spoken
Excellent telephone manner and communication skills
At least 3 years of corporate work experience
Experience working remotely
High School Diploma or equivalent
A quiet working environment which allows for professional telephone conversations
Microsoft Office proficiency
Consistent access to high-speed internet
Own reliable computer with up-to-date software
Contactable references
Be tech-savvy and able to adapt to new software quickly
Familiarity with cloud or online tools such as Asana and Google Workspace
**Preferred Attributes**:
Highly organized and methodical
Exceptional attention to detail
Self-motivated and proactive
Quick to learn and adaptable
Excellent time management skills
Professional and discrete
Able to work in a solo environment
**Recruitment Process**:
Meet qualifying criteria
Submission of form and updated CV
Only shortlisted applicants will be contacted
Virtual interview
Skills assessment
Reference check
**Job Types**: Part-time, Permanent
Pay: S/.33.00 per hour
Expected hours: No less than 10 per week
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