Customer Care Specialist
hace 6 meses
At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR Tech ecosystem platform that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and help them accelerate their hiring process. Spread across four continents, we’re a global team disrupting the norms of how people can work together.
**Overview**:
We are seeking a motivated and customer-oriented bilingual Portuguese & English speaking customer care Associate to join our dynamic team. As a Customer Service Associate, you will be the first point of contact for our Portuguese-speaking customers, providing them with exceptional service and support. Your primary responsibility will be to assist customers with inquiries, policy-related questions, and resolve any issues they may encounter.
**Responsibilities**:
- Provide accurate information about our insurance products and services in both Portuguese and English.
- Manage customer accounts and process policy changes, renewals, and cancellations.
- Generate insurance quotes and assist customers in understanding coverage options.
- Issue Certificates of Insurance (COI) and ensure compliance with customer requirements.
- Utilize AMS 360 or similar agency management system to update customer information and process transactions.
- Efficiently manage and prioritize daily tasks and customer requests.
- Collaborate with underwriters and claims departments to expedite customer requests and issue resolutions.
- Maintain confidentiality of customer information and adhere to regulatory standards.
- Familiarity with RingCentral or similar phone systems to handle high call volumes and ensure excellent call management.
**Requirements**:
- Fluent in both Portuguese and English (spoken and written).
- Proven customer support experience or experience as a customer service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma; additional qualifications in relevant fields are a plus.
**Preferred Qualifications**:
- Experience in the insurance industry or familiarity with insurance products.
- Proficiency with AMS 360 or similar agency management systems.
- Experience using RingCentral or similar phone systems for call management.
- Ability to work well under pressure in a fast-paced environment.
***Job Type: Fully Remote / Hybrid**
***Applications are open exclusively to individuals residing in Peru.**
***Job Timings**:
**Monday - Friday - 9:00 am
- 5:00 pm (Peru Time)
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