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Customer Experience Representative

hace 4 meses

Lima, Perú PayJoy A tiempo completo

**About PayJoy**

PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 8 million happy customers and over a billion dollars of sales in 2023.

**This Role**

Customer Experience es el departamento que se encarga de diseñar, implementar y asegurar la experiência de las tiendas (Partners) y clientes a través de nuestros canales de atención, con cada contacto. El equipo está conformado por CX Supervisors, CX Representatives y es liderado por un CX Manager. Somos una empresa joven, pero con mucha experiência, que nos encanta tener un ambiente de trabajo buena onda, pero de mucha responsabilidad y éxito. Y que promueve el desarrollo y crecimiento permanente en el equipo

Para continuar con nuestra evolución, PayJoy está buscando a más personas curiosas, flexibles, responsables, que valoren y promuevan: el trabajo en equipo, la experimentación y el aprendizaje continuo.

**Responsabilidades**:

- Ejecutar las atenciones y el soporte a las tiendas / clientes.
- Asegurar el cumplimiento del protocolo de atención y los SLAs de atención.
- Cumplir con los objetivos que se definan para los indicadores de gestión, foco en nível de satisfacción, productividad y TMO.
- Alertar de las incidencias que se identifiquen durante las atenciones y el soporte de tiendas / clientes.
- Identificar oportunidades de mejora para la experiência de las tiendas y clientes y plantear alternativas de solución.

**Requerimientos**:

- Mínimo 1+ año de experiência en: Customer Experience o Atención al Cliente.
- Experiência usando sistemas o aplicaciones de atención, CRM y registro y experiência con Zendesk deseable.
- Experiência en el sector de Telecom o Banca.
- Características: Proactivo, colaborador, flexible y organizado.

**Beneficios**:

- Contratación directa con todos los beneficios de ley en Perú.
- EPS al 100%
- 30 días de vacaciones.
- Asignación familiar.
- Compensación por tiempo de servicio.
- Gratificación semestral.
- Descanso médico.
- Beneficio anual de Fitness: S/. 2,000
- Beneficio anual de Desarrollo Profesional: S/. 8,000
- Beneficio de herramientas para trabajo en casa: S/. 150
- Beneficio de audífonos: S/. 150

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.