Travel Consultant

hace 1 mes


Lima, Perú G Adventures A tiempo completo

**About the Role**:
The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one

G Adventures is a company that prides itself on changing lives through travel. We have a company culture based around unique core values that we live and breathe every single day.

Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.

**What you'll be doing**:
**Mission**:

- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G experience for our travellers

**How your Mission is Achieved**:

- Ask the right questions to ascertain the needs of each unique traveller
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
- Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
- Make meaningful connections with both the global team, but also your travellers.

**Desired Skills**:
**Must Have**:

- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- A love of sales and travel
- Experience using a GDS system, preferable but not necessary
- Superior selling skills & exceptional customer service skills are required
- Excellent verbal & written communication skills
- Problem solving/complaint resolution skills
- Extensive geographical knowledge & travel experience
- Flexible and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Enjoy being a part of a global team
- This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.

**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**

**What do we offer you?**
- Competitive salary commensurate with the role
- Competitive benefits package
- Birthday day off
- Vacation time for you to recharge
- Learning and growth opportunities
- Employee Resource Groups

Tipo de puesto: Tiempo completo, Permanente

Pregunta(s) de postulación:

- Por favor indicar su nível de ingles, oral y escrito
- Por favor indicar sus expectativas salariales, monto bruto mensual en soles

Fecha límite para postularse: 22/11/2024
Fecha de inicio prevista: 02/12/2024



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