Travel Consultant

hace 3 semanas


Lima Metropolitana, Perú G Adventures A tiempo completo

About the Role:

The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one

G Adventures is a company that prides itself on changing lives through travel. We have a company culture based around unique core values that we live and breathe every single day.

Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.

What you'll be doing:

Mission:

- Reach monthly sales targets while driving exceptional customer service KPIs

- Work with both speed and efficiency while consistently displaying compassion and care in every interaction

- Handle any booking issues calmly and with empathy

- Differentiate your service to provide a uniquely G experience for our travellers

How your Mission is Achieved:

- Connect with our prospective travellers both over the phone and via email

- Ask the right questions to ascertain the needs of each unique traveller

- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.

- Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates

- Act at all times with the purpose of providing a life changing experience

- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.

- Make meaningful connections with both the global team, but also your travellers.

Desired Skills:

Must Have:

- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs

- A love of sales and travel

- Experience using a GDS system, preferable but not necessary

- Superior selling skills & exceptional customer service skills are required

- Excellent verbal & written communication skills

- Problem solving/complaint resolution skills

- Extensive geographical knowledge & travel experience

- Flexible and energetic, with the ability to work independently as well as in a team environment

- Ability to work varying shifts and weekends as required

- Ability to navigate and use a variety of computer systems confidently with speed and efficiency

- Understanding of, and identification with, G Adventures’ Core Values

- Enjoy being a part of a global team

- This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.

We thank all interested candidates; however only those chosen for an interview will be contacted.

***QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**

What do we offer you?

- Competitive salary commensurate with the role

- Competitive benefits package

- Birthday day off

- Vacation time for you to recharge

- Learning and growth opportunities

- Employee Resource Groups

Tipo de puesto: Tiempo completo, Permanente

Pregunta(s) de postulación:

- Por favor indicar su nivel de ingles, oral y escrito

- Por favor indicar sus expectativas salariales, monto bruto mensual en soles

Fecha límite para postularse: 22/11/2024
Fecha de inicio prevista: 02/12/2024

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