Bpo Manager

OCC247 is an international company focused on Customer Experience. Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation.

This time we are looking for a BPO manager to join our team

The BPO manager’s main mission is to develop the portfolio of clients within the US market. Your responsibilities will be divided in 3 bigs sections:
Development of the portfolio, sales.

Team management, and recruitment.

Warrant of the quality of services provided.

**The main objectives are to**:

- Maintain the level of satisfaction of our current customers.
- Managing your team members.
- Prospecting and making qualified appointments to convert into sales.

**Job content**:
**Commercial portfolio development**:

- Prospecting new accounts presenting the company, and developing a network.
- Work on existing accounts to detect new opportunities.
- Draw up proposals and coordinate bidding process.
- Develop client relationships (through commercial / promotional actions and events).
- Participation to events and seminars to promote the company.

**Commercial Coordination & recruitment**:

- Propose business consulting services (CS, TA, Consulting, etc)
- Collaborate with Huma Resources manager, Talent Acquisition team; in order to identify and hire the profiles that are demanded by the market.
- Hiring team member’s according to client’s needs.
- Monitor the profitability rate of the BPO activity respecting company’s targets.
- Project follow-up.

**Employee management**:

- Follow-up of the BPO team members through follow-up meetings and objective settings and review meetings.
- Ensure the employee adherence to the company.

**Your profile**:

- Advanced English level (native)
- Knowledge on the US market and culture. Previous experience living in the US in the past is a big plus.
- You already have a first experience in BPO management.
- Business development is your passion and driving force.
- Comfortable in a fast moving environment; stress-resistant.
- An entrepreneurial and hands on mentality is key.
- Excellent interpersonal skills, communication and negotiation skills.
- Knowledge in HR is a plus.
- University degree

**Your benefits**:

- A competitive salary package, in function of your experience and expertise.
- Company work places are available in Lima, home office is accepted.
- You will have personal coaching and training based on your profile.
- We have an informal atmosphere with challenging international projects, the best of both worlds
- You will only work from Monday to Friday.
- After a probation period you will enjoy benefits from planilla.
- Subsidy from a part of the private health insurance after One year contract

**Furniture needed for home office**:

- At least an i3 processor (PC or laptop)
- At least 8 gig Ram (PC or laptop)
- Windows 10 or higher
- USB Headset with mic
- Good internet connection and speed

**Job information**:

- Full time position.
- Monday to Friday office hours. Flexible working.
- The salary will depend on the profile, experience and matching. From S/. 2750 up to S/. 3,000 fix + Up to S/. 1500 as bonus.
- Starting date: End of August / Start of September
- Length of contract: 3 months renewable

**Salary**: S/.2,750.00 - S/.3,000.00 per month

Application Question(s):

- Have you managed a Team?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- English (required)