
Delivery Lead
hace 3 semanas
Sé parte de Stefanini
En **STEFANINI GROUP SOLUTIONS PERU SAC.**, promovemos y garantizamos el respeto y el ejercicio de los derechos laborales de la persona con discapacidad, así como el desarrollo de sus capacidades y habilidades, a través del servicio de Tecnología de Información, que brindamos. Te invitamos a formar parte de nuestro equipo de trabajo como**:Service Manager**
En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
**Responsabilidades y atribuciones**
- Responsable del diseño y la estrategia de mejora de los servicios.
- Responsable de definir los procesos y el seguimiento de los mismos en busca del beneficio empresa y cliente.
- Ser el punto de contacto principal del cliente.
- Plantear estrategias para lograr productividad del personal y eficiencias operativas en los servicios y que conlleve a la disminución de costos.
- Asegurar la satisfacción de los clientes.
- Asegurar la entrega y calidad de los servicios.
- Seguimiento de los KPI de servicios, garantizando el cumplimiento de los SLA´S acordados contractualmente.
- Atender los requerimientos del cliente en relación a mejoras de los servicios.
- Custodiar la información sensible o confidencial.
**Requisitos y calificaciones**
- Titulado/Bachiller en Ingeniería de sistemas, electrónica, industrial o afines.
- Experiência mínima de 3 años como Gerente de Servicios relacionado a temas de tecnología de información, principalmente en servicios de Mesa de Ayuda.
- Experiência en gestión de servicios de envergadura.
- Experiência en resolución de situaciones críticas.
- Experiência liderando equipos multidisciplinarios, superior a 50 personas.
- Experiência en transformación de servicios de TI.
- Certificación PMP (deseable).
- Certificación ITIL.
- Inglés nível Intermedio/avanzado (deseable).
- Liderazgo.
- Sentido de Urgencia.
- Negociación
- Comunicador(a) y formador(a)
- Orientación a resultados.
- Gestión Financiera.
**Informaciones adicionales**
Somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
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