Customer Service Representative Callao

hace 2 meses


Lima, Perú Ecolab A tiempo completo

Únete a Ecolab, y forma parte de un equipo dinámico que ama su trabajo y disfruta con los demás. Como **Customer Service Representative**, utilice su gran energía y sus habilidades sociales para asociarse con nuestros clientes y ayudarles a obtener el máximo beneficio de los productos de Ecolab. Como equipo, nos esforzamos por superar nuestros objetivos para ayudar a conseguir una mayor satisfacción del cliente.

**Objetivo**: Apoya los procesos relacionados con la atención al cliente manteniendo actualizados los registros de los clientes y documenta las consultas para complementar los pedidos de ventas recibidos. Introduce de forma eficiente pedidos, solicitudes de servicio, entregas y consultas de clientes en un entorno de centro de llamadas entrantes por teléfono, correo electrónico o web.

**Responsabilidades del cargo**
- Procesar entre 60 y 100 llamadas entrantes al día
- Gestionar llamadas salientes, dependiendo del volumen
- Debe poseer sólidas habilidades interpersonales y de resolución de problemas
- Manejar todas las llamadas de una manera rápida y cortés
- Mantener un conocimiento práctico de los productos, cuentas, representantes de Ecolab, herramientas y sistemas de dispensación.
- Completar una llamada en pantalla con precisión mientras habla con el cliente
- Tramitar pedidos, solicitudes de documentación y proporcionar información a nuestros clientes.
- Desarrollar habilidades técnicas y mecánicas para ayudar a los clientes y al personal de campo con los problemas del sistema de dispensación.

**Que hay para ti**:

- Trabajar para una empresa global, estable y en crecimiento, incluida en la lista Fortune 500.
- Amplio paquete de beneficios desde el primer día de trabajo

Experiência trabajando en empresas logísticas o plantas de producción

Experiência en servicio al cliente en plantas de producción o logística

**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.



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