Customer Service Manager, Turbomachinery
hace 1 semana
Customer Service Manager Are you passionate about being part of a successful team? Do you like working in collaborative teams and solving critical issues?
Join our Turbomachinery Services Team
Our Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.
Partner with the best
**As a Customer Service Manager, you will be responsible for**:
Being responsible for the profitability and customer satisfaction for assigned contracts - Provide both service agreement, and time and material program management - Assist in sales campaigns for new contracts and proposals.
Assuring timely resolution of customer issues and customer satisfaction for assigned contracts.
Interacting with members of the customer service, parts & transactional services, field service, repair service and/or other teams.
Functioning as liaison between internal organizations and customers for assigned contracts
- Communicating across direct organization. Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.
Fuel your passion
**To be successful in this role you will**:
Have a Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services). Minimum of 3 additional years of experience in Customer Contract Management.
Desired Characteristics
Have oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability.
As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. Requests for reasonable accommodations due to valid medical reasons, a sincerely held religious belief, or other personal conscience objection will be considered on a case-by-case basis, including but not limited to essential job duties, in accordance with applicable law.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you
**About Us**: With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s c
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