Senior Engineer, Technical Sales Support
hace 6 días
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Introducción
Estamos en búsqueda de talentos para la posición de Senior Engineer, Technical Sales Support para promover, facilitar y entregar soporte técnico a la venta de repuestos de chancado a nuestra primera línea y a clientes de la región, fortaleciendo el trabajo en equipo y compromisos con nuestros clientes, con el fin de aumentar nuestra participación en el mercado.
Qué deberá hacer
- Levantar información de campo requerida por nuestros clientes para el desarrollo de las oportunidades de negocio.
- Identificar y recomendar soluciones a los problemas críticos con nuestros clientes orientados a la línea y productos de su alcance.
- Formular propuestas técnicas realizando el seguimiento al envío de las mismas.
- Generar recomendaciones dentro de la organización para mejorar la calidad y profundidad del servicio ofrecido.
- Buscar la fidelidad del cliente mediante el soporte y asesoría técnica de calidad.
- Detectar e informar sobre nuevas tendencias de mercado y cambios estratégicos de los competidores
- Construir y mantener relaciones que permitan generar nuevos negocios.
- Realizar entrenamiento a clientes y al equipo de trabajo en materias de mantenimiento y reparaciones de equipos y componentes.
- Gestionar la resolución de los reclamos, participar de la investigación técnica y realizar el seguimiento para el cierre correspondiente.
- Atender emergencias en relación al suministro de repuestos.
- Recibir y transmitir el feedback de satisfacción del cliente en forma constante y continua al equipo de ventas.
Qué perfil laboral debes tener
Título profesional de Ingeniería Metalúrgica, Mecatrónica, Mecánica, Industrial, Electrica, Electrónica o afin.
Mínimo 5 años en cargos relacionados a soporte técnico o comercial para clientes mineros.
Deseable experiência en posiciones similares trabajando en procesos de conminución.
Deseable conocimiento en repuestos en chancado.
Contar con conocimientos de Seguridad Operacional.
Lectura de Planos
Manejo de CAD / Inventor o Similares.
Office a nível intermedio
Nível de inglés intermedio. (deseable)
Qué ofrecemos
Un propósito inspirador - Posibilitar una vida moderna sostenible. Los minerales y metales son la columna vertebral de las funciones esenciales del mundo moderno. Sin embargo, existe una necesidad constante de soluciones más sostenibles para recogerlos y procesarlos. En Metso, podrá formar parte de la transformación de la industria y lograr un cambio positivo.
Bienestar y seguridad - Benefíciese de la asistencia médica en el trabajo, un generoso plan de beneficios por una vida sana, servicios de bienestar mental, actividad física en las instalaciones, ventajas en el uso de la bicicleta y encuestas de compromiso.
Remuneración y reconocimientos - Programa global de incentivos vinculado a objetivos empresariales y de rendimiento, beneficios de transporte y alimentación.
Posibilidades de trabajo híbrido - Aunque somos promotores de reunirnos y colaborar presencialmente, creemos en el fomento de un entorno de trabajo flexible.
Una cultura próspera - Nos comprometemos a desarrollar una cultura integradora que permita a todas las personas a dar lo mejor de sí mismas y alcanzar su pleno potencial. Una cultura que es valiente, convincente y solidaria, y que une a nuestro equipo para construir en conjunto un futuro sostenible.
Diversas oportunidades de aprendizaje - Diálogos continuos de desarrollo, oportunidades movilidad interna, programas de mentoring, capacitaciones, entre otros proyectos ambiciosos y oportunidades globales.
Interacción sin fronteras - Aproveche nuestra red de colegas en todo el mundo para compartir experiências y conocimientos. Hacemos el trabajo juntos, a través de una comunicación abierta y honesta.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive chang
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