Tour Staff Administration Specialist, Latam
hace 5 meses
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
The Tour Staff Specialist supports the G Adventures Operations team by assisting the regional Tour Staff management teams with all administrative aspects of the Tour Staff experience to ensure a high level of compliance, consistency in process and performance across the region.
Tour Staff includes Tour Leaders (Chief Experience Offices or CEOs), Local Representatives (G Reps), etc.
**Responsibilities**:- Organize all administrative aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.- Plan CEO forum discussions, ongoing training initiatives and promoting growth in the region (newsletters, videos etc).- Support the creation and/or maintenance of the regional team’s CEO Websites and work with relevant departments to ensure all related CEO Resources are updated, create necessary manuals and other regional CEO resources as requested by Tour Staff Management teams.- Oversee all applicable administrative duties related to the onboarding of new and returning Tour Staff in Workday system as defined by the Regional Operations Manager, and in Polaris system (CEO Profiles, First Aid certificates, insurance, etc)- Responsible for CEO Contracts maintenance.- Support the Tour Staff schedule process, responsible for forecasting the needs of the region and providing guidance to the Tour Staff Management team for scheduling.- Responsible for scheduling, invoicing and performance support of the LATAM team of G Reps- Manage the process of ordering, distributing, and all administrative tasks regarding Equals Cards and CEO Swag.- Supporting Tour Staff Administration Coordinator(s) with Tour Staff scheduling requests (reports, uploading schedule, etc.)- Assist in the development of onboarding and training resources regarding our technology and systems for Tour Staff Management teams.- Ensure the CEO team is properly trained on all things related to systems at G Adventures and facilitate system training sessions as requested by Tour Staff Management teams- Assist local Operations team with Critical Incident Management, as requested.- Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.- Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.
Desired Skills and Experience
Must Have:
- 3+ years experience in the travel industry- Highly proficient in English both written and spoken- Computer skills- Familiarity with regional geography- Excellent customer service and listening skills- Problem solving/complaint resolution- Decision making skills- Team player, flexible, cooperative approach- Self motivated and goal orientated- Excellent attention to detail, well organized- Positive and innovative attitude- Good time management skills- This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.
Nice to Have:
- Knowledge of G Adventures product in the region- Experience working with remote teams- Vocational qualification related to Travel & Tourism/Business
**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**
What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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