Account Manager Peru

hace 7 meses

Lima, Perú Visa A tiempo completo

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**What we are looking for**:
This position will be responsible to maintaining and growing the relationship with the current clients in Perú. This will be in charge of the clients' satisfaction and generating new sales in Cross-selling and Up-selling.

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity and leading operational implementations. This position requires strong execution and analytical abilities.

**Responsibilities**
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business through cross-selling and up-selling of company’s product features and services within existing clients. (up-selling and cross-selling)
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts, including transactions and revenues (actuals vs budget vs forecast)
- Generate Account plan
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
- Provide information and direction to clients regarding YellowPepper products, tools and services, YellowPepper rules, integrated billing, and transaction research.
- Act as a liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
- Coordinate internal resources to accomplish YellowPepper and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
- Stay current with industry and client trends and maintain a working knowledge of YellowPepper’s products and services.
- Actively work with the client to identify strategic opportunities and operational cost efficiencies, lead moderately complex assignments that are diverse in scope, and search out appropriate courses of action.
- Research and resolve client’s business and transaction processing and billing issues by obtaining and examining all relevant information to figure out the cause and facilitate resolution.
- Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advice on SLA performance both internally and externally as appropriate.
- Prepare and present monthly and/or quarterly production performance results.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:

- Bachelor’s degree or equivalent experience.
- Master or specialization in sales, business prefer
- Plus if you have experience in payment products or digital solutions or product management
- Minimum experience of 7 years.
- Must be a self-starter with confirmed abilities in organizational, conceptual, and logical problem-solving.
- Customer focus with validated ability to establish productive working relationships with staff and management at all levels.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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