Tech Support Representative Helpdesk N1

hace 2 meses

Lima, Perú OpenLoop A tiempo completo

OpenLoop is looking for **_Technical Support Representative (Helpdesk N1)_** to join our team in Lima, Peru. This role will be a member of the **IT** Team, collaborating closely with the **IT Supervisor.**

**About OpenLoop**

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

**Our Company Culture**

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

**Job functions**:
Responsibilities include, but are not limited to:

- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Other duties as assigned.

**Qualifications and requirements**:

- **1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).**:

- Proven experience working with CRM systems (desired).
- **Experience troubleshooting and replacing hardware on laptops.**:

- **Ability to manage user accounts in Active Directory and Exchange.**:

- **Experience installing software, patches, and updates on laptops.**:

- **Experience troubleshooting basic network and software issues.**:

- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- **Fluency in English (C1) and excellent written and verbal communication skills (required).**:

- **Available to work 6 days of the week, 48 hours per week, including weekends.**:

- **Available to work on-site at our office in Miraflores.**

**Desirable skills**:

- Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).

**Our Benefits**:
In addition to competitive salaries, this role includes:

- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes We want you to be able to relax and come back as happy and productive as ever. EPS healthcare covered 100% with RIMAC
Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

**Life insurance**
OpenLoop pays or copays life insurance for employees.

**Paid sick days**
Sick leave is compensated (limits might apply).

**Partially remote**
You can work from your home some days a week.

**Health coverage**
OpenLoop pays or copays health insurance for employees.

**Dental insurance**
OpenLoop pays or copays dental insurance for employees.

**Free car parking**
You can park your car for free at the premises.

**Computer provided**
OpenLoop provides a computer for your work.

**Informal dress code**
No dress code is enforced.

**Recreational areas**
Space for games or sports.

**Vacation over legal**
OpenLoop gives you paid vacations over the legal minimum.

**Beverages and snacks**
OpenLoop offers beverages and snacks for free consumption.

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