Tech Support Representative
hace 3 semanas
Overview:
**Why TP?**
We are the industry leader with presence in 91 countries Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond.
Are you ready to work with the best?
**Responsibilities**:
**What you’ll do as a Helpdesk Associate**:
- Respond to all customer inquiries.
- Provide excellent customer service by being a good listener.
- Work with confidential customer information while treating it sensitively.
- Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
- Keep a constant working knowledge of our client’s products, services, and promotions.
- Document and update records in the required systems.
Qualifications:
**Who are you?**
- A high school graduate (must have a diploma or certificate).
- Someone with an advanced English level and excellent communication skills.
- A person who is polite and empathic at the same time. Someone who can put themselves in somebody else's shoes to understand their feelings or thoughts.
- Someone who knows how to solve problems most positively.
- Someone who sees the big picture but also the tiny details.
- A person with +3 months of experience in Helpdesk or Customer Service.
**Enjoy***:
- Renewable 4-month contract.
- Available to work from home.
- Paid training from day one.
- Available 42h per week
- Salary of S/. 2000 + 15% Variable + internet bonus
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