Customer Service Analyst
hace 2 semanas
Location: PE - CALLAO
Goodyear Talent Acquisition Representative: SONIA NIETO
Sponsorship Available: No
Relocation Assistance Available: No
**Customer Service Analyst**
Callao, Perú
**Primary Purpose of the Position**:
- Responsible for the customer order cycle: tracking orders to meet expectations and promised dates, improving the level of customer service.
- Responsible for promising orders and reconciling incoming orders, collaborating with support
- customers and excess demand management. - Active support for customer needs, guide customer requirements within the company.
- areas.
- Responsible for keeping all areas of the company informed about Sales, open orders, credit orders,
- Pending orders through a daily meeting and report.
- Support the “Class A S&OP” vision and practices.
- Guide customer requirements through the internal areas of the company (BX, Order, P&Q).
- Guarantee the execution of the order cycle.
- Report sales and credit status during the month.
- Activate part of the S&OP Cycle and support the collaborative process
**Education**:
- International trade, Administration, Engineering or similar.
**Experience**:
- Ideal 2+ years of experience in a business context. Preference for products / - manufacturing environments.
- Past experience should include specific roles related to customer service.
**Knowledge**:
- Excellent communication skills.
- Ability to interact with senior management and present information in a clear and organized fashion.
- Excellent teamwork skills.
- Ability to drive consensus among a diverse group of individuals.
- Customer Service orientation, work under pressure.
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