Technical Support Specialist
hace 1 día
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
G Adventures is on the hunt for a motivated and talented Int. Technical Support Specialist.This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima or Cusco office.
Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer service oriented person with mad computer skills who wants to change people’s lives. You will work closely with your manager, team and other internal tech teams within the G Adventures organisation. We are looking for someone who is not afraid of responsibility and ownership. You will look to learn, develop, and improve upon our processes and provide exemplary support for our customers at G Adventures.
You will have a dynamic approach towards your work and be willing to demonstrate, increase, and add to your current skill sets. You will be supported in your development by your manager, team and through the various internal development programmes within the G Adventures organisation.
You will be joining a people first team and organisation, G Adventures’s tech teams have a fantastic reputation for getting things done, developing individuals and encouraging and supporting growth.
Become a key player at one of the world’s top tour operators. Launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. Want to see more? Head to our website to learn more about our global team of Travel Changers, and how we love to give back through the Planeterra Foundation.
What You'll be Doing
Work in a multinational team environment, with main working language as English
Work as part of an international team providing top tier technical support and customer service to our community of incredible staff spanning the globe
Operate as a first point of contact for all internal technical support requests via our internal organisation service portal and in person.
Classify, manage and track support requests from creation to resolution.
Mac and PC hardware support; and Software support.
Software management and licensing.
Video conferencing, desktop and softphone configuration and deployment.
IT hardware procurement, management and distribution.
Configure, provision and manage permissions for staff across multiple SaaS cloud platforms.
Use remote administration tools to deploy software applications and technical Solutions.
Participate in technical projects to evaluate, configure and deploy new solutions to the organisation.
Produce and maintain accurate documentation
Assist the Learning team in developing system training material for our staff.
Ensure staff are kept informed of time delays associated with the problem resolutions, the nature of the problem or the volume of outstanding issues requiring resolution.
Work with IT management and your team to ensure operating efficiencies are met and maintained throughout the G Adventures organisation, adhere to SLA’s
Desired Skills and Experience
Excellent communication skills, able to effectively convey technical concepts to non-technical colleagues.
Problem solving skills, critical thinking and logical reasoning
Ability to manage and prioritise tasks
An understanding of VOIP telephony systems and their setup and administration
Experience of MDM platforms Mac and Windows; Jamf is an essential
A very good understanding of Google and OKTA dynamic group protocols
Excellent understanding of password policies and IT security protocols
Experience and understanding of endpoint protection and its practices
Make key contributions to your team
Manage technical projects from inception to completion
Demonstrate your theories and thinking, discuss and share
Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobile management is essential.
An understanding of networking connectivity, LAN/WAN/Wifi is important
Experience supporting a variety of IT systems such as email, video conferencing, MDM, chat, project management tools, identity management, directory systems, file sharing etc. is essential.
Experience and knowledge of some tools in our tech stack will be an asset: ABM, JAMF, Google Workspace (and its applications), Ringcentral, Okta, Slack, ManageEngine Desktop Central, 1Password, ClickUP, FreshService, Workday, Lucid Chart, Usage of MacOS or Windows 10/11 operating systems.
You may be required to travel occasionally
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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